Quality and Business Development Support Manager

London, EC1
£36,858 pa (including £4,615 London Weighting) + excellent benefits
Closing date
24 Jan 2021

Job Details

We’re looking for a commercially aware individual with experience of delivering work packages in a procurement, commissioning or service development environment to lead our Quality Development and Support team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Business Development team’s role is to win new business and develop the scope of the services we provide. As well as creating bids for Local Authority and statutory funding, we work closely with Operations colleagues to develop models and proposals. More and more frequently we’re looking at innovative and new ways of operating services too, both in terms of partnerships, new markets and different ways of funding. A key part of the team is the Quality Development and Support Office. They’re responsible for managing Shelter’s restricted income panel, scanning for new opportunities, managing commissioner tender portals, completing pre-qualification documents, supporting tenders and managing Business Development data and reporting – and we want you to lead them.

About the Role
Identifying opportunities for growth and development and providing market intelligence and insight through research are just two aspects of this interesting and varied role. We’ll also rely on you to ensure business cases and contracts are signed off at the appropriate level, our business development pipeline and opportunity identification tools and process are designed, implemented and managed to ensure a cycle of sustainable business development opportunities. Effectively managing a small team and its resources to ensure all projects activities and tasks are timely and deliver high quality and responsive support to the Business Development and Quality Teams will be important too. And, when it comes to preparing initial briefings for bid/no bid decisions, maintaining a team plan to ensure progress is updated and recorded, or maintaining rigorous processes for opportunity scanning, again, we’ll count on you to deliver.

About you
As well as a demonstrable understanding of business planning processes and techniques, you’ll need proven experience of delivering key projects focused on supporting business development and enhanced performance. Proactive and collaborative in your approach, you have lots of creativity and innovation and a willingness to challenge the status quo and introduce new ideas when appropriate. What's more, you’re committed to achieving results and firmly focused on the needs of internal and external customers alike. The ability to respond quickly and positively to change is also required, together with excellent listening, influencing and relationship building skills and a flair for developing a thorough understanding of an organisation and its wider sector.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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