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Benefits Advice Lead

NFP People
£25000 - £33000 Per Annum
Closing date
1 Feb 2021
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Job Details

Benefits Advice Lead

We are looking for an exceptional self-starter for a benefits Advice Lead role, to provide specialist benefit advice to advisers and service users.

Our client is a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!

Internal Job Title: Welfare Benefits Advice Lead

Location: Flexible location, between central London and home based

Salary: £25,000-£33,000 p.a. (FTE) depending on experience

Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service

Contract type: Permanent, 3-5 days a week (flexible working options available)

Closing Date: Monday 1st February 2021

About the Role:

As Benefits Advice Lead you will act as a point of expertise in the area of welfare benefits for both our client’s team of advisers and service users. In time, the post holder will also be expected to manage their own cases and lead appointment sessions.

Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.

They are currently looking to expand the support they are able to provide into specialist benefits advice. Whilst they already support many clients with benefit issues already as part of their debt advice work, they require a specialist in this area who will be able to provide support to debt advisers on more complex areas as well as work directly with clients supporting them with benefits casework.

About you:

To be successful in the role of Benefits Advice Lead you will have previous experience in providing welfare and benefits advice, with experience of managing complex cases and supporting people though appeals procedures.

You will also need to bring with you the following transferrable skills and experience:

  • Previous experience of debt advice, including as a volunteer
  • Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
  • Good IT skills and a strong command of the Microsoft office suite
  • A strong ability to show empathy, compassion and patience
  • Up to date and wide knowledge in the field of welfare and benefits issues would be advantageous

Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!

Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.

As part of your application you will be asked to provide an up to date CV, if you are then shortlisted you will also be asked to provide a cover letter that addresses the following points:

  • Your motivation for applying for the role
  • Why you believe you have the necessary skills
  • How you would feel working for a faith based organisation


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Find Us
01234 815658
6 West Street
MK46 5HR
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