Supporter Services Officer

Harris Hill
£12.40 - 12.40 per hour
Closing date
25 Jan 2021
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Job Details

I am currently looking for an experienced Supporter Care Officer to work for a superb and well established disability charity. This varied role will see you dealing with a mixture of in-and-outbound calling, gift processing as well as on the Raiser's Edge database to accurately capture interactions with supporters.

Main duties:
Delivering excellent Supporter Care to all supporters
Be the first point of contact for all supporter and customer care queries
Deliver an excellent supporter care experience by responding to all incoming enquiries from supporters and prospective supporters by phone, mail, and internet
Investigate complaints and concerns from supporters
Accurate Gift Processing and Recording on Raiser's Edge, amend supporter records and keep record of communications with supporters
Accurately process fundraising income, including cheques and cash, legacy, direct debits and from the online donation platforms
Work closely with the database team to ensure that Supporter Services have the relevant information and codes to record accurately on Raiser's Edge

If you are immediately available and possess the above skills and experience, please apply online or contact Sekai today!


Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Contact Us
  • 3rd Floor
  • 89 Albert Embankment
  • London
  • SE1 7TP
  • United Kingdom
  • 020 7820 7300
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