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Membership and Database Officer – Fixed contract – 12 months

The Right Ethos
London (Central), London (Greater)
£24,070 to £28,210
Closing date
23 Jan 2021
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Job Details

What are we campaigning for?

Unlock Democracy campaigns for real democracy protected by a new constitution. We want a democratic society that ensures equality and justice for all, and a political system that reflects and upholds the values we collectively share. We believe that the UK needs a modern democracy that is fit to deal with the serious challenges facing society today – whether that is domestic issues like the housing crisis, homelessness, unemployment, stagnant wages, collapsing high streets, or existential threats like the climate crisis.

We want our democratic society protected by a new and codified constitution that is built and owned by the people. This should be created through an inclusive, deliberative, and above-all democratic process, and it should permanently rebalance and devolve political power in the UK. We want to unlock the potential of people, unlock democracy in the UK, and transform the UK’s political system into one that is more democratic than it has ever been. To fix politics we need a democratic revolution. We want to build a movement demanding democracy and a new constitution which grows so big that politicians will have no choice but to listen to us.

Our team

Unlock Democracy is a small and creative team that thrives on collaborative working, seeking out new ideas, and experimentation. As a team, what brings us together is a genuine commitment to making change. We know we’ve got a big challenge on our hands but we’re all passionate about overhauling British democracy.

We have a clear vision, and how we get there is a challenge for all members of the team.

Our governance

Unlock Democracy is a membership organisation, and we currently have around 1,500 members. Our members elect the Unlock Democracy Council every two years. The Council is in charge of the overall strategic direction, and appoints a Management Board, a Chair, and two Vice Chairs.

Members also elect people to the board of Rodell Properties Ltd, which is a property management company which is wholly owned by Unlock Democracy.

Membership and Database Officer – Job description

Unlock Democracy campaigns for a vibrant, inclusive democracy that puts power in the hands of the people. Unlock Democracy is owned and run by our members.

We are looking for a friendly and organised person to update and manage our membership and supporters’ databases, analyse membership data and responses, and help improve our campaigns and grow our membership.

The role holder will be responsible for various administrative aspects of Unlock Democracy’s internal democracy and governance, including the organisation of the AGM, and Council and Management Board elections.

Main responsibilities include:

Supporting members

● Being the main point of contact for our members whether by phone, e-mail or in writing
● Helping deliver Unlock Democracy’s membership strategy and reporting to the Director on progress
● Supporting our local groups, including confirming membership details and administering the distribution of membership fees to local groups
● Securing answers to queries from the general public about Unlock Democracy’s work

Database management

● Maximising the fundraising potential of our database, in particular analysing the responses to mailings to inform how we can improve the performance of future mailings
● Producing membership reports analysing trends in membership and donations
● Maintaining the organisation’s databases, ensuring they are accurate and up to date (including membership subscription payments)
● Keeping up to date with changes in data protection legislation and ensuring that the Director is properly briefed
● Implementing and enforcing Unlock Democracy’s data protection and retention policies
● Running Unlock Democracy’s donations systems including standing orders, online payments and the Direct Debit scheme
● Processing and reconciling donations and ensuring that database records are updated accordingly

Internal governance and democracy

● Assisting with the organisation of the AGM
● Assisting the Director and the Returning Officer with the organisation’s internal elections
● Project managing the production of the Members’ Annual Report


● Project managing the production of fundraising letters including liaising with mailing houses
● Represent and promote Unlock Democracy at events
● Undertaking any other tasks reasonably required by the Director

Person specification

Unlock Democracy seeks a Membership and Database Officer to help develop and maintain our relationship with our members. The successful candidate will be an organised and methodical person who has experience of working with databases, analysing data, an understanding of governance issues, is flexible and a quick learner and is comfortable working as part of a small close knit team. The successful candidate will be committed to the aims and values of Unlock Democracy

Essential Skills

● Excellent communication skills (written and oral)
● Excellent spreadsheet and database skills and the ability to cope with high volume data processing
● Experience of working with a large database
● The ability to create clear, concise and accurate reports and analyse trends in membership and donations
● Excellent attention to detail and accuracy
● Good general IT skills.
● Be organised, systematic and a confident team worker
● A willingness to learn

● Understanding of Data Protection issues
● Experience of using the ThankQ database software
● Understanding of digital campaigns software (Unlock Democracy uses Impact Stack and Mailchimp currently) and experience of linking membership and supporter data.
● Experience of drafting fundraising asks and membership communications
● An interest in politics in general and democratic reform in particular
● Experience of working in a membership organisation.
● An understanding of campaigning
● Experience of working with volunteers

If you think your experience fits the profile then we would love to hear from you. Your experience doesn’t need to come from paid work – it can be from personal projects, voluntary experience, or activities you’ve been a part of in your local community, college, university, or online activism.

We particularly encourage applications from people from ethnic minority backgrounds, LGBTQ+ people, people with disabilities, and people with caring responsibilities and other groups typically under-represented in campaigning organisations. The office is accessible by lift, although at the current time staff are working from home. If you’re suitable for the role then we’ll be happy to explore with you what reasonable adjustments are necessary for you to work with us. We are happy to explore options for flexible working including working from home.

Please email for the application form.  Please put ‘Request for Membership and Database Officer Application Form’ in the email subject line.


The Right Ethos is dedicated to external affairs recruitment in the non-profit sector. Our personal service ensures that we are able to match the right candidates with the right opportunities. We make recruiting easier and more efficient, providing the highest quality and best suited candidates.

Roles we specialise in include:

Communications | Public Affairs | Campaigns | Policy | Parliamentary | Digital & Social Media | PR, Press & Media | Programme Management

The Right Ethos was founded by Jonathan Dearth, our Director, who worked in the campaigning sector for 13 years, for organisations including Amnesty International, Shelter, Liberty and the World Development Movement. Jonathan’s expertise allowed him to identify the key facets of recruiting and apply them to his knowledge of campaigning and communications.

The Right Ethos was set up to recognise that people who work for campaigning organisations are motivated by justice and long term change. This motivation is what we regard as having the right ethos for working for our clients.

“The ability to effectively generate change requires a particular kind of person. A person motivated by justice, committed, persistent and resilient when under pressure. A person who doesn’t give up and believes in the causes they are campaigning for. A person with The Right Ethos.”

We see ourselves as an extension of the non-profit sector. We identify our client’s objectives and we are motivated by the challenge of providing the best person for their roles.
Our team offers a personal and flexible service working closely with our clients, and guiding our candidates throughout the recruitment process. With over 30 years’ combined experience in the charity external affairs sector, our team has the expertise and passion to make your recruitment story a successful one.

Contact Us
  • 32 and 32a
  • Dover Street
  • Canterbury
  • CT1 3HQ
  • United Kingdom
  • +447726562716
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