Income Service Manager (Rents)

Location: East London, E1

Salary: £45,594 to £48,576

Full Time, Permanent

Our client has an exciting opportunity for an Income Service Manager (Rents) to join their  Neighbourhood leadership team to lead and play a strategic role in shaping their new Income Service.

This is a key position in which you will ensure they build on their great accomplishments over the past few years.  They have collaborated with others to improve performance and the use of systems to provide an innovative, efficient and responsive service. The results achieved in rent collection performance so far have confirmed this.

You will be responsible for developing, implementing and managing a robust Income Strategy and provide operational management and co-ordination of the Income Team, dealing with the impact of Universal Credit and other welfare reforms, complex cases and strategic development of the service and staff.

The service comprises 5 direct reports having overall responsibility for Income Arrears (including former Tenant arrears), Financial Inclusion and Tenancy Support as well as Resource Planning and Business support functions. 

About You:

They are looking for a creative and proactive leader with effective change management experience and excellent people management skills. 

You will have solid experience of managing a rental income collection service within the public housing sector and have the ability to manage and direct complex arrears recovery casework. 

The successful candidate will be required to demonstrate excellent communication skills, a comprehensive understanding of effective performance management and budget management.

They are looking for a highly motivated person who understands the diverse needs of the community and possesses strong organisational and communications skills to represent the company at all levels including chairing meetings and events and deputising for the Head of Service as required for all matters concerning rent and service income.

Their offer to applicants:

In return for you choosing to work with them they will offer you a range of great benefits, including:

• 26 days paid holiday each year, rising to 31 days with long service plus 8 bank holidays
• A fantastic career-average pension scheme
• Salary Sacrifice schemes
• Amazing commercial discounts, including discounts at many gyms, shops and restaurants
• Your voice heard through our staff forum and networking groups for women and LGBT staff
• Working as part of an inclusive workforce, serving a vibrant and diverse local community
• Newly refurbished offices, with free tea, coffee, fruit and shower facilities
• Interest-free season ticket loans

Where possible, their staff are currently working remotely during the current Coronavirus pandemic.

The closing date for applications is 5pm on Thursday 14th January 2021

The Selection Process

The process will include an assessment and panel interview. Depending on the latest government advice this may be held online or over Zoom video call.  Details will be confirmed with candidates once shortlisting has taken place.  Dates are as follows, but may be subject to change.