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Volunteer Development Manager

Neighbourhood Watch Network
SE11 5JH, London (Greater)
Closing date
18 Jan 2021

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Job Details


Job Title: Volunteer Development Manager

Responsible to: Head of Membership & Community Engagement

Responsible for: Occasional freelance workers and volunteers

Location: Home-based during Covid restrictions, London-based when possible

Contract: 6 months full-time (potential for extension to 2 years, but dependent on funding)

Salary: £35,000 pa (pro-rata)

Holiday: 25 days per annum (requires the flexibility to meet the requirements of occasional weekend or evening work)

Probationary period: The post is subject to a 1-month probationary period


Neighbourhood Watch is the largest crime prevention volunteering charity in England and Wales, with upwards of 2.3 million members and over 90,000 volunteers. Schemes are run by volunteers across England and Wales, supported by regional volunteer Associations and by Neighbourhood Watch Network, the national umbrella organisation for the movement. We are a small team of 8 staff, responsible for country-wide policy and procedures, membership communications, training, data and IT management, project funding, development work, engagement with national partners and more. Visit our website to find out more.

Neighbourhood Watch Network supports and represents the grassroots, volunteer-led community groups under the Neighbourhood Watch brand. Neighbourhood Watch was founded on the premise of bringing people together as neighbours and communities to help prevent crime, increase feelings of safety and encourage community cohesion. During the tumultuous year we have had, we know the need for this today is as great as it has ever been. Neighbourhood Watch is a powerful organisation, with approximately 2.3 million members, over 90,000 volunteers and a brand that is recognised by 94% of the population.

We are seeking to appoint an experienced, self-reliant and confident Volunteer Development Manager on a 6-month contract. Being an organisation largely based around community grassroots growth and with a significant, informal volunteer base, there is a clear need for the charity to invest in a large-scale engaging and strategic Volunteer Programme framework, and this has never been more apparent or necessary than in the light of Covid-19.

A formalised Volunteer Programme will enable us to provide a safety and support net for all our volunteers, and it will allow us to invest in volunteer development. The objectives of the Volunteer Development Manager's role are to improve the engagement and satisfaction levels of our current volunteers, maximise the efficacy of the work that volunteers do, enable NW volunteers to act as ambassadors and advocates within communities throughout England and Wales, and to help us recruit more local and national volunteers overall.

We are aiming to diversify our volunteer base and engage supporters from underrepresented communities as a key strand of recruitment. The new post will ensure current and new volunteers receive clear expectations of their involvement with the organisation, improved, formalised recognition of their work, and regular training according to their needs. They will also be supported with access to best practice and guidance, support, and roles that matter to them. The development of a Volunteer Programme will ensure consistent support for local areas to engage with, recruit and activate volunteers locally, by providing them with the tools, training and resources they need. With the help of the post-holder, we will be able to better demonstrate and measure the vital impact and difference volunteers make within their communities.


Hours of employment are 37.5 hours a week and flexible, working Monday to Friday. Core hours are 10.00am - 4.00pm, with an unpaid lunch break.


  1. To involve current volunteers to help co-design and shape a fit-for-purpose Volunteer Programme for the organisation
  2. To develop clear volunteer role descriptions
  3. To develop a national Volunteer Framework to outline volunteer management best practice for all our schemes
  4. To develop a syllabus of orientation and training for different tiers of volunteers
  5. To identify the best routes for recruitment of volunteers and support local areas with recruitment processes
  6. To help volunteer key contacts and the staff team to deliver a positive volunteer experience and to retain experienced volunteers
  7. To create with the staff team a range of resources, such as volunteer induction packs and short engagement videos, to support newly recruited volunteers and help develop/upskill established volunteers
  8. To work closely with local teams to coordinate the development and delivery of local volunteer recruitment and management plans
  1. To define and test a recognition and incentive plan for volunteers To support the staff team and wider the organisation to engage more with target audiences To work with the Central Support Team to deliver the role in conjunction with other priorities and projects developed in the delivery of the NWN 5 Year Strategy, such as innovating and building NW’s role in high crime areas and in audiences where NW is underrepresented To work collaboratively with NWN colleagues to identify future workable strategies for NWN and develop ways of implementing these Any other duties appropriate to the post, as agreed with Line Manager and/or CEO


Person Specification

Volunteer Development Manager







  1. Experience of leading and managing volunteers
  2. Experience of developing, implementing, and reviewing new working practices within a team
  3. Experience of working with teams, groups and/or volunteers across different geographical areas
  4. Experience of setting up structures to enable volunteers to communicate and work with each other
  5. Experience of recruiting, motivating and supporting volunteers
  6. Have up-to-date knowledge of good practice and the legislative and regulatory framework for volunteering


  1. Have a relevant qualification in volunteer management or equivalent
  2. Have a relevant qualification in training/learning and development
  3. Experience of community engagement and development
  4. Have an understanding of volunteer pathways, umbrella organisations with regional branches, and/or recognition schemes
  5. Experience of working collaboratively with voluntary, private and/or public sector partners and stakeholders


  1. Negotiating and influencing skills
  2. Problem solving skills
  3. Ability to build rapport and sustain positive working relationships
  4. Effective team working
  5. Self-motivated and able to work independently with minimal supervision to meet deadlines
  6. Commitment to promoting equal opportunities and diversity
  7. Excellent written and verbal communication skills
  8. Proficient use of MS Office tool set (Outlook, Word, Excel and PowerPoint)
  9. Willingness to learn how to use our data management and communication systems
  10. Organisational skills, including multi-tasking and time-management


  • Positive, with a solutions-focused approach
  • Hardworking - as a small charity, our success depends on the hard work of all our people
  • Creative and resourceful - in a tough economic climate, we need to find new ways of stretching resources further
  • Practical - as part of a small team we look for our key staff to contribute strategically, developmentally and be ‘hands on’
  • Reliable - this is a critical post with responsibility for volunteers
  • Committed to excellence and good practice
  • Flexible approach to working, meeting deadlines and taking responsibility for work
  • A strong and demonstrable commitment to the aims, mission and values of Neighbourhood Watch
  • A clear understanding and demonstrable commitment to promotion of equality and diversity

Deadline for applications: 5pm Monday 18th January 2021 (may close early if suitable candidate found)

Interviews: Rolling basis

Please apply with your CV and a Cover Letter (maximum 2 pages) detailing how you meet the experience, skills and qualities relevant to this role as outlined in the Job Description and Person Specification.

For information about Neighbourhood Watch Network please visit our website:

For an informal discussion about the role please contact Neighbourhood Watch Network on 0116 402 6111 or


Neighbourhood Watch is a grassroots charitable movement. It is the largest crime prevention voluntary movement in England and Wales and has upwards of 2.3 million members. Schemes are run by volunteers across England and Wales supported by volunteer Associations, and by Neighbourhood Watch Network, the national umbrella organisation for the movement.

We support individuals and groups to create safer, stronger and active communities.We believe in a caring society that is focused on trust and respect, in which people are safe from crime and enjoy a good quality of life. We help people feel less afraid, vulnerable or isolated in the place where they live.

Contact Us
  • Room WG07, Vox Studios
  • 1-45 Durham Street
  • London
  • SE11 5JH
  • United Kingdom
  • +447932737481
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