Service Manager – Support Services (Housing)
Full Time, Permanent
Our client has an opportunity for a Service Manager - Support Services to join their Customer Experience Management team based in Northallerton but covering North Yorkshire.
The main purpose of this role is to provide leadership and strategic direction across organisational teams to ensure an innovative, customer focused and cost effective services to their customers. You’ll ensure an excellent customer experience is provided and manage internal teams, embedding a culture that delivers results and service excellence.
You will review new business opportunities and introduce service improvement plans, developing growth strategies to increase opportunities for the Association.
As the expert for the Care and Support service you’ll provide advice and guidance to colleagues including Senior Management, resolving complex problems and continually reviewing, developing and implementing operational policies, procedures and standards for the service areas. You will be the Safeguarding Lead for the Association
What they are looking for:
Extensive experience at a senior management level of managing a housing care and support service
Experience of developing and implementing policies and procedures
Ability to produce clear and concise reports
Experience of managing budgets
A good understanding and application of Health and Safety practices
Good analytical skills with ability to analyse financial and other statistical information
Full UK Driving Licence and access to a car
What they can offer in return:
A salary of £41,837
31 days holiday including bank holidays (increasing to 36 days with service)
Defined Benefit Pension Scheme
Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
A range of other benefits including G.A.Y.E., free tea and coffee and much more.
Our client provides a range of services to almost 7000 homes across North Yorkshire, a number that continues to grow with the delivery of their ambitious development strategy, supporting their vision to become the best rural housing provider in the country.
They are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community.