Tenancy Manager (Housing)
Full Time, Permanent
Our client has grown significantly over the past few years, building quality homes and investing in their local communities. Their ambition is to be the landlord of choice in Maidstone and mid Kent therefore they recognise that they need to continue to focus and strengthen their foundations to ensure their buildings are safe and they provide an excellent customer experience.
Following the launch of their new Corporate Plan and Operations Service Strategy, now is an exciting time to be joining them. You will be part of a newly structured Customers team in their Operations directorate and play a key role in shaping their future.
What you'll be doing
As their Tenancy Manager, you will manage a team of colleagues responsible for the delivery of high-quality customer focussed tenancy and OPAL management services. You will deliver sector leading ASB services which enable customers to live in safe neighbourhoods, by developing a clear strategic direction and approach on ASB and safeguarding issues.
More about you. What can you bring?
They are looking for an individual that has a clear focus on performance – managing colleagues effectively, developing and growing the people around you. You will be driven, collaborative, a team player and want to do the right thing and do it to a high standard.
You will have housing sector experience and knowledge of housing law and taking legal action for tenancy breaches; domestic violence and working with vulnerable people. You will have a thorough understanding of excellent customer service practices and an aptitude for innovation and creativity to aid continual service improvement.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of circa £45,000 dependent upon your knowledge, skills and experience.
Their head office is in central Maidstone where you will be based in their new modern and bright office space which offers creative, collaborative and flexible ways of working. They are currently set up to work from home in response to the Covid-19 pandemic.
What will you get in return?
Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing Date: Sunday 6 December at Midnight
Interviews: Tuesday 15 December 2020