Housing Income Officer

Employer
Ashley Community Housing Ltd
Location
Birmingham
Salary
£21000 - £25000 per annum
Closing date
18 Dec 2020

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Job Details

Housing Income Officer
Birmingham, West Midlands (with travel throughout the area to visit tenants)

About Us

ACH is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

Our 600 beds of supported housing provide independence and ease of transition into UK life. We’re proud to have been voted as one of top 50 landlords and the best Supported Housing provider in the country by 24 Housing and CIH.

We’re currently looking for a Housing Income Officer to join us and support the delivery of our housing service.

The Benefits

  • Salary of £21,000 - £25,000 per annum
  • 20 days’ holiday plus Bank Holidays
  • Potential for flexible working and remote working options


If you have a background in housing or property services, this is a brilliant opportunity to support the success of vital accommodation services that are helping refugees and migrants to build new lives in the UK.

We are passionate about challenging stereotypes, changing lives and supporting refugees to successfully integrate into society. If you think you could help us to achieve our goals, we’d love to hear from you.

The Role

As a Housing Income Officer, you will oversee and maintain a number of properties of mixed tenure in and around Birmingham.

In this varied role, you will support residents within your assigned area, ensure their welfare and help them to maximise their potential for sustained independent living.

Reporting to the Housing Manager, you will:

  • Help to ensure that effective processes are in place to manage rental income, service charges and arrears with all of our tenants
  • Make sure that a full assessment and matching process is completed for each new tenant
  • Advise and assist tenants to claim housing benefit and other welfare benefits as applicable
  • Make sure that any issues tenants may face are tackled promptly
  • Develop links with landlords and letting agents to identify additional sources of accommodation


About You

To join us as a Housing Income Officer, you’ll need:

  • Previous experience in a housing and/or property management role
  • Great written and verbal communication skills
  • A proactive approach to problem solving


As this role will involve working with the refugee community in and around Birmingham, it is essential for this role that you have a full, valid UK driving licence, and it would be ideal if you have previously worked with the refugee community.

A refugee community language would also be highly desirable, so as to aid in the daily communication with our tenants.

Other organisations may call this role Housing Support Officer, Housing Officer, Lettings Officer, Housing Support Co-ordinator, Tenancy Co-ordinator, Tenancy Support Officer, or Tenancy Officer.

Additional Information

The successful candidates will be required to complete a DBS check.

The job description for this role will be available at the start of the application process. We suggest downloading and reviewing this in full before logging in to submit an application.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Housing Income Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: Monday – Friday, 9:00 – 17:00

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