Department: Business Development

Interview date: 14th January 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice is a leading provider of debt advice and financial capability across England and Wales. As part of this, and in line with the priorities of the sector, we place a great deal of emphasis on preventative money advice. This includes - but is not limited to - helping clients to understand financial products and services, whilst also encouraging them to develop responsible and sustainable skills and habits that can build up their financial resilience.

To support this work, Citizens Advice has a team focused on money advice development covering debt and energy advice alongside financial capability.  Reporting to the Financial Capability Development Lead, the Financial Capability Development Officer is responsible for the ongoing review, maintenance and quality-assurance of our financial capability resources, as well as maintenance and delivery of (in conjunction with the Learn Team) our suite of training for the Citizens Advice network. In addition, they will develop and maintain links with a variety of key stakeholders and partners across the UK.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.