Individual Giving and Supporter Care Assistant

Harris Hill
£23k per year
Closing date
18 Nov 2020
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A charity based in Central London are looking for Individual Giving and Supporter Care Assistant.  The successful candidate would need to process supporter donations, answer supporter queries on email, in writing and over the phone, assist the Individual Giving Executive with their work, process invoices and maintain filing systems for supporter correspondence & records. Please note this role is a 2 years FTC.

Key responsibilities

To process cash, credit/debit card, CAF, standing orders and direct debits donations received, via post, telephone or internet, liaising with Finance Dept as appropriate.
To manage the Daily Receipts process - receipt all donations or pass on to the appropriate team as required.
To manage the Gift Aid checking, scanning and storage process.
To respond to all donor related and general enquiries received via telephone,post and email.
To maintain accurate and up to date donor records on the database by responding to donor requests such as change of address, mailing preferences or gone away returns.
To be responsible for filing and record keeping of manual forms and correspondence.
To accurately recording all Legacy and In Memoriam income keeping all correspondence with solicitors and executors in order.
 To assist the Individual Giving Executive with their campaign process, including proofing artwork, checking data and working with external agencies as required.
To manage the accuracy and bi-annual updating of the thank you letters for the Charity.
To perform any other duties deemed appropriate by line manager.

Person specification

Experience of working in an office environment.
Good IT skills, including MS Word, Excel, Outlook and Powerpoint.
Good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.
Excellent verbal communication and phone manner and confident in communicating with a wide range of people at all levels.
A keen eye for detail and to ensure high standards whilst working under pressure.
Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
Able to act with tact, diplomacy and confidentiality and deal with sensitive issues.
Ability and experience of using databases or similar systems.
An approach to mirror our values  supportive, professional, collaborative,
creative and confident.

Closing Date: 23rd October 2020

Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Contact Us
  • 3rd Floor
  • 89 Albert Embankment
  • London
  • SE1 7TP
  • United Kingdom
  • 020 7820 7300
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