Lottery Collections Agent

Dove House Hospice
Kingston upon Hull
£10,202 (£17,004 FTE)
Closing date
29 Oct 2020

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Lottery Collections Agent (Part Time)
Hull, East Yorkshire 

Who will I be working for?

Dove House Hospice is a dedicated person centred service supporting patients with life limiting illnesses to live every moment. Whether improving the quality of life of a patient or caring for an individual at the end of their life there are a range of services and support, including therapies, available all within a peaceful, homely and caring place.

We aim to continuously develop and provide the best service and support, having recently received the Sunday Times Best Companies to Work For award, placing within the top 10.

To help create a better society and enrich lives, we’ve created a community lottery providing a professional and ethical income tool for a network of hospices and charities to achieve their goals.

We are now looking for a part-time Lottery Collections Agent to provide the most effective customer service to regular subscriptions supporters in Hull and East Yorkshire. 

The Rewards

  • £10,202 (£17,004 FTE)
  • Mileage paid
  • 22 days’ holiday plus Bank Holidays
  • Additional leave for long service is available
  • Matched pension contributions
  • Up to 6 months’ full occupational sick pay (based on service length)
  • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave pay

If you are ready to make a difference with your career and possess fantastic customer facing and administrative skills, this is the ideal role in which to step up and make an impact on our community.

All roles throughout the organisation contribute to making our vision a reality; a vision that every adult within the community the hospice serves with a life limiting illness has the best quality of life possible, with easy access to high quality palliative care in the setting of their choosing.

We support patients and their families during a difficult time in their lives and your contribution as part of the fundraising team will mean the continued delivery of the highest quality services right across the organisation. 

So, if you are ready for the next stage in your career and want to support us in achieving our aims, we are waiting to hear from you.

What will I be doing?

As a Lottery Collections Agent, you will provide an effective and efficient collection service to Lottery Supporters. This work must always be carried out in line with organisational and Lottery policies and meet the requirements of regulatory bodies. 

You will play a proactive role in the promotion, marketing, and sales of Lottery and Fundraising activities to both Lottery supporters, as well as prospective Lottery supporters. We want to ensure current Lottery supporters receive the very best service and that we also extend this same level of service to new and potential supporters too. 

You will act as an Ambassador for Dove House Hospice and our Lottery partners, doing the upmost to take care of, and enhance, our reputation in our community and beyond. We will want you to not just be our external face and voice, but contribute to ways in which we can always improve our offering by providing your ideas and community feedback to make a real difference and keep moving us forwards.

What skills and experience will I need?

To be considered as a Lottery Collections Agent, you will need:

  • Previous customer service and customer facing experience 
  • Previous door-to-door collections and/or community facing experience on behalf of an organisation (ideally, a charity)
  • Excellent communication skills, both written and verbal 
  • Attention to detail and the ability to follow and adhere to regulatory guidelines 
  • A full, valid driving licence

Other organisations may call this role Lottery Collections Advisor, Lottery Sales & Collections Advisor, Collections Agent, Lottery Advisor, or Lottery Agent. 

Please note, this is a part-time role working 22.5 hours per week.

The closing date for this role is the 29th October 2020.

Web recruit and Dove House Hospice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking an exciting opportunity as a Lottery Collections Agent, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Dove House Hospice is your local hospice, and has been caring for people in Hull  East Yorkshire for almost 40 years.  Patients and families are at the heart of everything we do, whether we are caring for people at the end of their lives, providing therapies to help people with life limiting illnesses improve their quality of life, or giving much needed bereavement support to grieving families. Our special  person-centred care focusses on the needs of the person we are caring for, not just their illness, and staff take the time to get to know patients and their families to help make staying at Dove House a home from home experience. 

The hospice is situated on Chamberlain Road in Hull, and is set in beautiful gardens where patients and families can spend precious time together in a quiet and peaceful setting, making memories. 

There are a range of services available for people over the age of eighteen years who have a life-limiting, progressive or terminal illness, including cancer, neurological illnesses, heart and respiratory disease, dementia and HIV/AIDS. 

At Dove House specialist care means special care, embracing patients and families with warmth, understanding and compassion from the point of diagnosis onwards, so if you think we may be able to help please take the time to read about all the services we provide, or get in touch to find out more.

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