Service Support Officer

Employer
Limbless Association
Location
Based in Chelmsford Essex CM1 2QE, but initially working remotely
Salary
Salary: £23,000 per annum pro-rata
Closing date
30 Oct 2020
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Services Support Officer

Circa £23k pro-rata

21 hours per week

The Limbless Association provides support, information and connectivity to the limb loss community. We are a long-standing charity based in Chelmsford in Essex, which through our stakeholder networks, extends our reach as an organisation operating and connecting nationally.

We are excited to be recruiting for an experienced and unflappable Service Support Officer to join our growing team. 

As the first point of contact, you will be an integral part of our services support team providing information support and managing the information line and enquiries inbox.  The ability to engage and build positive professional relationships with all our stakeholders, you will be an ambassador for our charity, playing a vital role in promoting the projects and services.

We are looking for someone with the following;

  • At least 2 years administrative experience ideally in the voluntary sector.
  • Client advisory support experience in a healthcare setting
  • A keen eye for detail, you will lead on the implementation of effective systems to record, retain and analyse stakeholder information using our CRM so should have experience of working with databases. 
  • Highly organised and efficient with considerable experience and expertise in a customer service focused environment.
  • Experience of coordinating the recruitment and management of volunteers, providing a first-class experience to ensure all our volunteers feel supported. 
  • A positive and friendly disposition as well as a can-do attitude to all tasks is an absolute must.

In return, we offer the opportunity to work in a fantastic supportive team, excellent terms and conditions and a commitment to develop all our staff to do the best job they can.

Applications from candidates who have experienced limb loss are particularly welcome.

For an application pack including a job description and person specification, please visit our website http://www.limbless-association.org/index.php/recruitment.

The closing date is Friday 30th October at midnight.

We are a registered charity that has been supporting amputees for over 35 years. We aim to support amputees, pre and post-amputation, to navigate the associated complexities with advice, information and signposting to empower individuals and their families to optimise their recovery and rehabilitation.

We provide support through;

  • a helpdesk, offering assistance with a wide range of matters and support to access the relevant services and resources,
  • Peer support, this vital service is expanding and supported by the National Lottery Community Fund. Our volunteers are all amputees who understand the challenges in the early days, weeks and months of limb loss.
  • Support and Connect Hubs which are currently running in Essex, Manchester, Bristol and Hull with more planned across the UK.
  • Access to expert legal advice
Contact Us
  • Unit 16
  • Waterhouse Business Centre
  • Chelmsford
  • CM1 2QE
  • United Kingdom
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