Debt Welfare Advise Officer

TPP Recruitment
Up to £18.16 per hour
Closing date
11 Nov 2020
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Debt and Welfare Advice Officer - Temporary

Our client a leading housing association are seeking an experienced Debt & Welfare Advice Officer to join the team on a temporary basis ASAP

Job overview:

Provide budgeting, income maximisation, banking, and fuel poverty & debt advice to enable customers to successfully maintain their tenancy. Assess new and potential residents prior to sign up for affordability for lettings and allocations, prevention of evictions. Management of admin, diary, debt advice, working with creditors, strategies for non-priority debts. Liaise with housing benefits and DWP to ensure correct awards and negotiate clawback rates for budgeting loans and various overpayments.

Assist customers with obtaining Universal Credit and with the transition to Universal Credit from Housing Benefit. Provide advice including legacy benefits, pensions, disability benefits for children, working age adults and those over the retirement age and student debts. Referrals for work training programmes, Discretionary Housing payments and appropriate grant applications to 3rd party charities and organisations. Assist residents with PIP Claims and Tribunals.

The role would be mainly working from home (a laptop would be provided), visiting head office in Croydon once a week along with the Manager to retrieve files and have some socially distanced meetings would be appropriate initially.

Personal Specification:

  • Proven experience of advice and advocacy in the area of Welfare Benefits entitlement and/or Financial Inclusion
  • Ability to carry casework through to its conclusion independently and maintain accurate records using computerised recording systems.
  • Ability to represent at external meetings with benefit agencies and external parties including DWP, local authorities and charities
  • Knowledge of debt advice, budgeting, and tenancy sustainment assistance
  • Ability to develop benefit maximisation campaigns and publicity/information initiatives
  • To be confident and competent to lone work in customers' homes
  • Full UK Driving Licence

Debt and Welfare Advice Officer

A standard DBS would be required.

The role covers the areas of Croydon, Sutton and Bromley.

35hrs per week (with 1-hour unpaid lunch break)

The hourly rate is: £18.16

3 months approx.

ASAP start

TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

Our 50+ strong team of dedicated consultants specialise in the following functional areas:

Education & Training | Finance, IT & Facilities | Fundraising & Development | Health & Social Care | Human Resources |  Leadership & Governance | MarComms & Digital | Office & Specialist Support

TPP has connected organisations and candidates across the UK since 1996, from our offices in London, Bristol and Newcastle. Our culture is based on the following set of core principles which are embedded within our teams and underpin our commitment to helping ensure organisations achieve lasting impact.

  • We do the right thing
    We have a social conscience, work in an ethical way and are passionate about supporting organisations. It’s why the first P of our name stands for Principle.
  • We work in partnership
    Internally and externally, we work in an honest, supportive and collaborative way to achieve exceptional results. It’s why the second P stands for Partnership.
  • We specialise
    We are experts in our fields and constantly seek to improve our knowledge of and empathy for our customers.
  • We adapt
    We offer a flexible, tailored approach and are constantly looking for better ways to do things.
  • We exceed expectations
    We go above and beyond and focus on long term relationships over short term gains.
Contact Us
  • 4th Floor, Sherborne House
  • 119-121 Cannon Street
  • London
  • EC4N 5AT
  • GB
  • 020 7198 6000
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