Deputy Team Leader (Court Services) Witness Service - Westminster Magistrates (part of Court Central Criminal Court, Royal Court of Justice, City of London Magistrates Court cluster) 

Location: Witness Service South - London Metropolitan

Department: Witness Service - National

Hours per week: 29

About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

 We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.  

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will  be responsible for general service administrative tasks within the courts, as well as inputting service data.

 Who we are looking for

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

• You will love working with us because:
• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

Here are 3 ways you can find out more about us:

• Watch our Youtube video introducing the work we do
• Read our blog about how we fit within Citizens Advice - and how we work together to help people
• Take a look at the Witness Service section of our website