Trainees must be new to debt advice
Hours: Full time 36.25 hours
Salary: £23,866 plus 5% pension contribution
Type of contract: Fixed term until 31st March 2021 with possible extension to November 2021.
Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice provides a comprehensive advice service from its main office and outreaches.
National Citizens Advice have recently secured significant additional funding in response to COVID-19 and the expected 60% increase in demand for the debt advice service.
This is an exciting time to join us as we embark on one of the largest upscaling of debt advice services in a decade.
We want people who are NEW to debt advice and who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.
You will be trained to give advice across channels including face-to-face, telephone, email and web chat. The mix of channels will vary depending on local office working but is likely to consist of mostly telephone and digital at this time. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.
Closing date: Tuesday 20th October 2020 at 4pm
Interviews week commencing 26th October 2020
Please note we will only be contacting shortlisted applicants. If you have not heard by 26th October please assume you have not been successful.