Senior Fundraising Data Officer

World Horse Welfare is an international charity that improves the lives of horses in the UK and around the world through education, campaigning, and hands-on care.

We are looking to recruit a full time Senior Data Officer to join our fundraising team and manage our data processing and customer services function.  You will be responsible for the daily line management of three direct reports.  Two Customer Services Administrators who are required to deliver excellent support and customer service to our supporters and maintain the accuracy and integrity of our supporter database.  The Fundraising Data Analyst who provides reliable, timely and qualitative information and reports to the fundraising team and other departments across the charity.

You will work in conjunction with the Director of Fundraising to produce detailed process plans to support our donor stewardship programme and identify patterns and trends in our supporter’s behaviour utilising our fundraising systems. You will also be responsible for the management of the processing of all charity income and provide routine management reports as required.

The role is permanent full time and is based within our head office in Snetterton; there is the option of home working on occasion.

The successful candidate will have a proven track record of team management and will have worked in a busy fundraising environment.  You will have a broad understanding and working knowledge of a fundraising database and the ability to enhance fundraising activities.  You must be capable of working well under pressure and have excellent interpersonal skills, with the ability to communicate with people at all levels.  We are looking for an individual who is an excellent team leader, can prioritise their workload whilst being flexible in their approach.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.