Community Engagment and Training Officer

Gloucestershire Rape and Sexual Abuse Centre
£23500 per annum pro rata
Closing date
1 Oct 2020
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Title: Community Engagement and Training Officer


Salary: £23,500 pro rata

Hours: 30  hours per week

Responsible to: Service Manager

Office Base: Gloucester with some travel across the county and South West

Fixed term contract: fixed term 12 months from appointment

Pension: 6% contribution by employer

Annual Leave: 27 days plus bank holidays (pro-rata)

  • This post is restricted to female applicants only under Schedule 9, part 1, Equality Act 2010
  • Applicants will undergo an enhanced Disclosure and Barring Service (DBS) check

Other Information:

  • The post is based in Gloucester but with regular travel across the whole county and occasional travel within the south west region or nationally.
  • The post involves a high degree of flexibility, with some evening and weekend work

Equality Statement

We aim to meet all of our obligations under the Equality 2010 Act and welcome applications from women from all sections of society. We will make reasonable adjustments to the working environment as required.

Purpose of the role:

  • To provide training to professionals across the county.
  • To provide training and support to existing and new volunteers
  • To lead on raising awareness campaigns
  • To proactively engage with secondary schools, to support the roll out of healthy sexual relationships and sexual consent resources with other team members
  • To hold a small caseload for 1-1 emotional support and to engage in external supervision
  • To engage with partner agencies across the county to promote the work of GRASAC

Key Responsibilities

Service Delivery

  1. The recruitment, training , induction and support of volunteers and to be their main point of contact.
  2. To co-ordinate and meet all requests from partner agencies to attend various community engagement events
  3. To hold a small caseload for 1-1 emotional support
  1. To oversee, coordinate and be responsible for the helpline rota, ensuring that it is fully staffed. . To be part of  the rota (office hours and out of hours) and to follow safeguarding procedures.
  1.  To meet and engage with volunteers on a regular basis to identify training needs and offer support

7.  To assess quality by undertaking regular observations of volunteers whilst on duty.

8.. Keeping up to date records needed to support volunteers and highlight trends for reporting.

9.. To deliver accredited training to volunteers.

10.  To plan and coordinate monthly clinical supervision meetings for volunteer support workers

11. To identify, co-ordinate and deliver (where appropriate) relevant training  for staff and volunteers in order to meet Continuing Professional Development needs.

12. To develop and deliver training to professionals across the county.

Service Development

  1. To make links with other organisations that are supported by volunteers to build up and share best practice.

Quality Assurance

1.. To proactively maintain professional knowledge and practice and attend and contribute to team meetings

2.. To ensure compliance and responsiveness to child and adult safeguarding policies and procedures

Monitoring and Evaluation

1. To work alongside the GRASAC team to ensure that all service activity is recorded, monitored, and evaluated in a timely manner 

2. To work to all agreed monitoring and evaluation procedures and to contribute to their continual improvement

3. To provide specific data as required and to write reports on service delivery as necessary


1. To contribute to effective communication of information within GRASAC resulting in an accessible, reliable, and smooth-running service for all clients.

2. To promote a positive view of GRASAC when interacting with external partners and stakeholder

3. To ensure that client information remains confidential within the organisation.


1. Engage with line management, external clinical supervision, training, personal development and wellbeing, using opportunities provided by GRASAC to do so



Qualifications, Training and Experience


To hold a relevant training qualification and experience of delivering training courses, presentations and workshops

Experience of supporting, volunteers

Experience of multi-disciplinary working, for example in Mental health, Social Care and/or Police

A minimum of 1-year experience of working with vulnerable people and/or delivering emotional support

Ability to work under pressure


Train the Trainer qualification

Experience of working with women who have experienced sexual violence

Experience of working with victims/survivors of sexual violence and awareness of subject matter

Skills and Abilities


Ability to manage attendees in a training session and encourage equal involvement Confidence and competence to deliver training sessions

An ability to work confidently and sensitively with people from a range of diverse backgrounds

High standards of practice and presentation of work

Able to motivate a team of volunteers

Skilled in maintaining boundaries and able to support volunteers

A sensitive empathetic approach to working with people affected by sexual violence.

Exceptional verbal and written communication skills

Understanding the importance of maintaining up to date records and to collate and input monitoring and evaluation data in a timely manner

Competence in using Microsoft office applications


Ability to manage a caseload of clients with a variety of complex needs

Confidence in working with distressed people and ability to inspire confidence in others



Good knowledge and understanding and ability to act on safeguarding concerns


Comprehensive understanding of the impacts of sexual violence

Understanding of and commitment to the feminist perspective of sexual violence held by GRASAC

Knowledge of the short and long-term effects of trauma

Personal Traits


Ability to work as part of a team

A willingness to support people who have experienced sexual violence

Commitment to own wellbeing and able to source support or ask for assistance

Commitment to continuing own professional development


A creative and flexible approach



Ability to travel across the county  and be able to take equipment to venues.

Eligible to work in the UK


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