Service Team Leader (Homelessness / Accommodation Support)
Location: King Georges House, Stockwell
Contract: 6 Month Fixed Term Contract, with possible extension.
Hours: 37.5 hours per week (Monday to Friday)
Interview dates: 8.10.20
Closing date: Sunday 4th October
About the role
The aim of this role is to assist the Team Manager in providing a high quality accommodation based support to single homeless young people with complex support needs including those involved in serious youth violence, mental ill health and other hard-to-reach groups.
Services on-site include a 7 bed hostel for Teenage Parents, a small service for families with no recourse to public funds, three emergency bed spaces and an 87 bed general needs hostel for young people.
In addition, you will have full responsibility for line managing a designated number of support and service staff as well as holding a complex needs caseload and being a general point of contact for day to day support queries for staff on shift.
Managing the day to day pressures of a busy hostel environment whilst dealing with unforeseen incidents will be a key element in your role.
As well as having experience of supporting vulnerable people to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they f ace
You will have experience of supporting staff to deliver the highest standards of service delivery to customers. Effectively managed rent arrears and voids to maximise income
You have worked with young people involved in serious youth violence/gangs OR have experience working with teenage parents with complex needs around Safeguarding, Child Protection or Child in Need Plans.
You will be willing to engage in developing your own reflective practice and support your team to develop their own.
You will have maintained effective relationships with outside agencies including the police, social service and other statutory and voluntary agencies.
Benefits: Competitive salary, comprehensive training and development programme, 26 days annual leave plus Bank Holidays, occupational sick pay, contributory group pension scheme, free life assurance and salary sacrifice schemes (eg. childcare vouchers).
About Our Client
Our client work in the London Boroughs of Bromley, Croydon, Lambeth, and the Royal Borough of Kensington & Chelsea. They are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.
Our client are an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.