Engagement Manager

We are seeking a passionate Engagement Manager to ensure the delivery and implementation of high quality support at The Big House, working to facilitate personal, social and educational growth in the young people who access our services to help them reach their full potential.

The successful candidate will be the main point of contact for all young people supported by The Big House and take the lead on all engagement, monitoring and evaluation activity.  This role will also lead on growing partnerships and developing employment and educational opportunities for our young people.

This role would suit a proactive initiative taker who is motivated by helping young people succeed.

Equal Opportunities:
The Big House promotes equal opportunities.  We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race.

Main Duties and Responsibilities:

Engagement and Pastoral Support

• Engage and recruit hard to reach new referrals, including being the main contact for all referral partners (e.g.probation officers, youth offending and leaving care teams), making outreach visits and attending events representing the charity to recruit young people on to our programmes.
• Engaging young people in The Big House’s activities including the weekly drop-in drama workshops, the intensive Open House Project, days out and trips to the theatre, access to support from a psychotherapist and mentor.
• Provide guidance and support on the Open House Project including pastoral support, advocating on their behalf, identifying suitable employment, training and education opportunities.
• Signposting young people to external partners where beneficial for further help with issues such as housing, mental health and legal advice.  
• Building relationships and growing a network of partner organisations who can champion the work of The Big House and provide employment opportunities, apprenticeships, internships and paid work for the young people.
• Programming appropriate life skills and employability workshops on the Open House Project and booking guest speakers for the weekly drop-ins.
• Ensure the implementation of appropriate safeguards and risk management processes across The Open House Project, weekly drop-ins and other projects developed for the young people.
• Assist with the development and management of new projects that encourage the participation and involvement of young people, ensuring they are delivered on time, to budget and meet the aims and objectives of The Big House.

Monitoring and Evaluation

• Be responsible for monitoring and evaluating the progress of each young person on the Open House Project. Contributing to fundraising bids, particularly with case studies and monitoring and evaluation findings.
• Development of the evaluation and monitoring policy and processes to ensure they are effective and suitable for activities delivered and accessible for the young people we work with. 
• Work with the Trustee Safeguarding Lead to prepare quarterly snapshot reports for the Trustee meetings on young people’s engagement and safeguarding. 

Partner Development for EET Outcomes

• Responsible for building a wide range of partners across different industries to access employment, education or training opportunities for the young people who are members of The Big House boosting our EET outcomes.   
• Ensure young people taking on roles within partner organisations and within The Big House are provided with the correct training and support to help them sustain the opportunity.  

Administration and General

• Ad-hoc administration, monitoring the central inbox, DBS checks for new mentors and volunteers, updating and managing Lamplight (our central database) and some ad-hoc support on the productions and fundraising events may include helping with ticket sales, guest lists and front of house.
• Coordinating and managing the mentoring scheme and volunteers (including recruitment, training, briefing and initial introductions and maintaining regular contact with both mentors and mentees to ensure productive outcomes).
• To act as the organisations safeguarding lead and ensure safeguarding best practice is followed and update policies accordingly.
• Represent The Big House at internal and external events. 
• Any other duties as required.
• Some out of hours working may be required on evenings and weekends.

How To Apply: 

Please submit your most recent CV and Cover Letter (no more than 2 sides of A4) which outlines your experience to date,  how this relates to the duties and person specification of this role and why you are interested in working with The Big House.  

Send all applications via 'Apply Now'

Please make the subject line - Confidential - 

Closing date for applications: Rolling

Interviews will take place as and when suitable candidates apply. 

Start date: ASAP / depending on notice period. 

We will not be accepting any applications from any recruitment agencies.