Department: Customer Journey

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

As a product designer at Citizens Advice, you’ll be excited by the challenge of designing services that work across multiple channels, devices, browsers, and platforms. You and your team will ensure we’re building meaningful, accessible, inclusive, and secure services. You’ll be an active member of the product design team; contributing to our design direction and choices, sharing your skills and learning from others.

You’ll be comfortable providing feedback and sharing your skills and experience with other designers in the team, participating in a supportive environment where human-centered design is valued and can succeed. You’re able to see the bigger picture as well as the fine detail, understand how to design in an agile environment. It’s a great bonus if you can sketch in code as well as on paper.

You’ll work with product managers, user researchers, service designers, content designers, data people, developers, and delivery experts in an agile environment. You’ll have access to the latest equipment needed to do your best work; including MacBooks, Google Suite, and prototyping tools.

We're looking for someone passionate about designing services for the most vulnerable and helping solve society’s most complex problems. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.