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Member Services Manager

Employer
SCONUL
Location
London (Central), London (Greater)
Salary
In the region of £34, 000 plus benefits
Closing date
23 Mar 2020

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Hours
Full Time
Contract Type
Permanent

This is an excellent opportunity for a self-motivated, organised individual interested in developing their organisational, project and people management skills. While knowledge of higher education and / or of academic libraries would be an advantage, most importantly the successful candidate will show that they have the skills and attributes to make a success of the role.


The Member Services Manager will work with SCONUL’s Executive Director and Board to ensure the delivery of a set of high quality, responsive and cost-effective services for our member libraries, and to help develop new services as required. This will include supporting the delivery of events and communications to members. They will work closely with the Executive Director and Board to deliver SCONUL’s work programme and will contribute to the organisation’s growth and development across the board.

We are seeking someone motivated by developing and improving services and who enjoys exercising their initiative. This is an outward facing role which will involve liaison with members and our stakeholders, good communication, planning and listening skills and a strong sense of customer service.

Job purpose:

To ensure that members are provided with high quality services which are responsive to their needs. To contribute to the organisation’s growth and development via a range of delegated activities.

Principal Accountabilities (Responsibilities):

  • Responsibility for the effective delivery and development of a set of high quality, cost-effective services to SCONUL’s members, including the SCONUL Access Scheme; SCONUL statistics; events programme and website functionality. (60% of role)
  • Responsibility for other specific projects, as delegated by the Executive Director.
  • To undertake development of new services or initiatives as required.
  • Support the activities of the SCONUL Services Group and Communications Advisory Group including through the production of appropriate papers and taking minutes of the meetings.
  • Liaison with members, regional groups and other external partners nationally to facilitate the effective sharing of information of SCONUL’s work.
  • Communications planning and administration, including overseeing document design and production.
  • Supporting the Executive Director and Board in the development and delivery of operational planning.
  • Inputting into the shape and content of SCONUL events and supporting the team to deliver these effectively.
  • Managing the administration of the Board agenda on an on-going basis to enable the Board to fulfil its proper functions and taking Board minutes.
  • Undertaking any other duties that may be required within a small and flexible office team
  • Attending SCONUL Board meetings and contributing to discussions on our services.

 

For further information, please see www.sconul.ac.uk/news/work-for-sconul-member-services-manager.

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