Head of Performance and Business Intelligence

First Community Health & Care
Redhill, Surrey
£44,606 to £50,819 per annum + 5% HCAS
Closing date
30 Nov 2019
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Job Summary

The post holder is responsible and will lead on performance improvement and sustainability by developing and managing robust performance management processes that provide the organisation, its commissioners and partners with assurance and business intelligence in relation to current and future performance.

The post-holder will empower the organisation to gain an holistic understanding of performance, to facilitate improved and sustained outcomes and to enable the growth of the organisation, supported by robust business intelligence.

The Head of Performance and Business Intelligence will lead on the development and monitoring of First Community’s performance management framework including, co-ordination, performance assessment and performance management of company and commissioner determined Data Quality Improvement Plans, KPIs and quality standards.

This will include working with the Chief Operating Officer to lead on the design of specific corporate projects and to develop our overall corporate assurance process, utilising developed organisational, interpersonal, and project management skills, as well as then managing the testing and implementation of the resulting systems.

The role requires significant leadership, co-ordination, information analysis, and exceptional time management, in addition to the ability to produce clear, concise and well-articulated written responses.

The role will also require the post-holder to generate agile and creative solutions to a variety of performance related matters.


The post holder will be expected to commit to our vision of being the best provider of local community health and care services and to be respected and trusted by our patients, professionals and employees.  They will also be committed to First Community Health and Care’s mission which is to provide first class, patient-centered care and prevention services locally delivered in partnership with our community.

Key responsibilities/outcomes

Management/Team Leadership

  • To line manage a team of staff including monitoring and implementation of all relevant employment policies.

Operational and Administrative Responsibilities

  • To be an effective communicator, and support cultural change in the organisation in its approach to the transformed role of Performance.
  • To design robust quality assurance processes on all corporate reports and submissions (internal and external).
  • To drive and lead discussions providing support and advice on the development of meaningful performance measures and targets.
  • Attendance at key meetings both internally and externally providing strategic-level performance representation.


  • To work with finance colleagues in the development and maintenance of accurate mapping between Performance and Finance for overall corporate health.
  • Holds delegated budget for the Business Intelligence Team.


Information and Reporting

  • To lead on ensuring First Community optimises business intelligence processes, resources and technology to improve the efficiency and quality of its services
  • To accurately report and deliver on key performance measures and ensure that managers are sufficiently informed to make effective corrective actions where performance falls below standard.
  • To develop, support and promote a strong results-driven and customer-focused performance culture ensuring the provision of cost-effective, efficient, high quality services in line with identified needs.
  • To lead on performance and quality review processes including interpretation, coordination and dissemination of sometimes complex information, organisation, planning and facilitation of performance management events. This will include analysing documents, reports and associated information and advising on a range of options for service improvement.
  • To provide Performance Management support to the Executive Team, Board and Heads and Leads for Services regarding overall company performance.

This will include:


  • Production of performance reports and action plans for varied audiences which will contain complex facts and information;
  • Handling sometimes sensitive and contentious information and presenting it to various forums including Executive team, Sub Committees and Board.
  • Maintain Evidence Portfolios
  • Preparation of documents and reports for presentation to the Executive team, Committees and Board
  • Support on the management of statutory performance submissions and support statutory performance management and assurance processes (NHSI, CQC etc.)
  • Ensure corporate assurance processes are in place in relation to achievement of CQUIN’s
  • To carry out performance reviews using research and analysis skills to provide root cause analysis and inform areas for service improvement.
  • To be First Community’s expert in performance management and business intelligence providing specialist knowledge to the Executive team.
  • To provide robust performance analysis and improvement planning, using both existing tools and designing new solutions in partnership with colleagues.
  • To support and facilitate triangulation of soft intelligence and data to support understanding of current and potential future corporate performance issues. Including performance analysis of released data sets.
  • To lead on the design of reporting solutions to fit performance requirements considering all corporate information systems used across the company.

Education and Training / Self-Development

  1. Identify own training and development needs and undertake appropriate training/education as required. 
  1. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed. 
  1. To attend all statutory and mandatory training as and when required to do so.
  1. To adhere to all Policies and Procedures as applicable. 


This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.

This job description is subject to review and development from time to time in liaison with the post holder.


Health Clearance

Health clearance is required for this appointment. Applicants must complete a medical questionnaire, return it to the Occupational Department and, if required, undergo a medical examination before appointment.

Disclosure and Barring Service Checks

A Disclosure and Barring Service check and disclosure will be required before appointment for all posts with access to children or vulnerable adults or where the post holder has access to patient information.

Confidentiality and Disclosure of Information

In the course of your normal work with FCHC you will come into possession of confidential information concerning patients, FCHC and its staff.  This information should always be treated according to FCHC’s rules on confidentiality. Any inappropriate disclosure may be subject to FCHC’s disciplinary procedures.

Raising concerns

Staff may on occasion have genuine concerns about healthcare matters and consequently FCHC endorses the principle that these must be raised in a responsible and appropriate manner, and if necessary using FCHC’s Raising Concerns at Work Policy.

Data Quality/Security

The post holder is responsible for ensuring that he/she maintains the integrity and quality of both computerised and manual data.

Acceptance of Gifts and Hospitality

The conduct of staff in the health service should be scrupulously impartial and honest and in this context any offers of gifts or hospitality should be discussed with your manager, prior to acceptance.

Codes of conduct and professional standards

All staff must adhere to any codes of conduct or professional standards set by the regulatory bodies with whom they are registered or by professional bodies of which they are a member.  It is the post holder’s responsibility to ensure they are familiar with these requirements and maintain their professional membership to the relevant body.

Risk (managerial and supervisory staff only)

Managers are responsible for implementing and monitoring any identified and appropriate risk management control measures within their designated area(s) and scope of responsibility.  Full details are set out in FCHC’s Risk Management Policy.

Health and Safety

All staff are advised that, under the Health and Safety at Work Act 1974 and associated legislation, it is the duty of every employee to take reasonable care for their own health and safety and that of other people who may be affected by their activities at work, and also to co-operate fully with FCHC and others in connection with any arrangements to satisfy the statutory duties and responsibilities under the Act, including undertaking appropriate mandatory and health and safety training.

Infection Control

All staff must at all times be aware of their responsibilities for ensuring infection control and to maintain hygiene standards in accordance with infection control policies and instructions.

Personal Property

FCHC is unable to accept responsibility for articles of personal property lost or damaged on its premises whether by burglary, fire, theft or otherwise and staff are advised to insure against all risks.

Equal Opportunities

Equality of opportunity is an integral part of FCHC’s recruitment and selection process and recruiting managers must ensure that they comply fully with FCHC’s Equality & Diversity Policy.  FCHC aims to ensure equality of opportunity for all irrespective of their age, colour, creed, ethnic or national origin, marital status, nationality, physical or mental disability, race, religious belief, sex or sexual orientation.

No Smoking / Vaping

Smoking or Vaping by staff, patients and visitors, will not be permitted anywhere on FCHC premises.


Staff must wear their identity badge at all times to assist in maintaining the security of the organisation; be observant, and not afraid to enquire of people as to their business in the hospital. Any suspicious behaviour must be reported to your line manage.

Safeguarding children and vulnerable adults

FCHC as an employer is committed to safeguarding and promoting the welfare of children and adults at risk of harm and expects all employees to share this commitment.  If the post is one that involves access to children and vulnerable adults during the course of their normal duties, an enhanced Disclosure and Barring Service (DBS) check will be required. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

All clinical staff have a responsibility to understand the principles of the Mental Capacity Act (DH, 2005) to ensure people who are 16 and over are empowered to make decisions for themselves. It is the responsibility of clinical staff to assess capacity within their particular remit of care provision; to identify, act and support those who lack capacity to make specific decisions.

Health and Wellbeing

At First Community we work to ensure that all our employees are supported to feel their best with our Workplace health and wellbeing programme. This provides all First Community employees with the opportunity to engage in a number of health and wellbeing related activities to help support their health and wellbeing. As an organisation we also offer all our employees an Employee Assistance Programme which provides employees  ​and their families with a confidential 24 hour support, 7 days a week on a wide range of personal and work topics.   




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