Supporter Engagement Coordinator

Plan UK
London (Greater) EC1V 9LH
£24,143 per annum
18 Oct 2019
04 Nov 2019
Full Time
Contract Type

Plan International UK is a global children’s charity. We work to give every child the same chance in life.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. We are recruiting a Supporter Engagement Coordinator to deliver an exceptional experience to current and potential supporters.

You will help with all enquiries, reassuring concerns and resolving complaints and help make supporters feel valued and a key part of our work. This will be through direct communication via a variety of channels including inbound and outbound calls, post, email, social media and face to face.

You will need to have proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service skills.  With excellent organisational skills, you’ll be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

The deadline for applications is 9:00am on Monday 4 November 2019

Interviews will take place on Monday 11 November 2019

Due to the nature of our work with children, we follow rigorous child protection policies and procedures in our recruitment process. As a result, some of our roles are subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee or volunteer; this will depend on the circumstances of any offences.

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