Skip to main content

This job has expired

Head of Alumni and Supporter Care

Employer
UCL
Location
London (Central), London (Greater)
Salary
The salary range will be £44,674 - £52,701 per annum, inclusive of London Allowance.
Closing date
10 Nov 2019

View more

Function
Fundraising, Alumni, Major Donor/ Gifts
Sector
Education
Hours
Full Time
Contract Type
Permanent

Job Details

Office of the Vice-Provost (Advancement)

London

Head of Alumni and Supporter Care

Full Time

The appointment will be on UCL Grade 8. The salary range will be £44,674 - £52,701 per annum, inclusive of London Allowance.

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign. As Head of Alumni & Supporter Care you will lead your team to deliver exceptional customer experiences and nurture life-long relationships with our alumni and donors. You will work in collaboration with internal clients and external suppliers to continually improve and extend the reach of the service provision.

In addition to your experience managing services and developing people, you will bring a restless enthusiasm for continuous quality improvement to the role and an aptitude for optimising systems to improve business processes and supporter journeys.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic.  Expectations are high and we work hard, but the rewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.  

To find out more about the role, please contact Martin Wedlake, Deputy Director of Strategy & Operations.

For any queries about the application process, please contact Rachael Idowu, People Coordinator. Both can be reached by phone: +44 (0)20 3108 3804 or email: ovpa.recruitment@ucl.ac.uk.

For more information about our philanthropic activities please visit: https://www.ucl.ac.uk/campaign/

For further details about the vacancy and how to apply online please go to https://www.ucl.ac.uk/human-resources/working-ucl/jobs-ucl  and search on Reference Number 1829808.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see https://www.ucl.ac.uk/human-resources/policies-advice/ways-workingto find out more.

Closing Date: 10 November 2019.

Latest time for the submission of applications: 23:59.

Interview Date: TBC.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

To apply click here http://www.ucl.ac.uk/campaign/work-with-us

 

Company

UCL (University College London) is a public university based in central London. Ranked as one of the top ten universities in the world, UCL is also the top-rated UK university for research strength. It has over 12,000 members of staff (840 professors and more than 6,000 academic and research staff) and nearly 36,000 students. UCL has the largest number of postgraduate students of any UK university.

UCL was founded in 1826 by followers of the philosopher Jeremy Bentham. In 1878 it became the first university in England to admit women on equal terms with men. UCL is a founding constituent of the University of London though it awards its own degrees and has separate governance. UCL is affiliated to prominent London teaching hospitals such as the University College London NHS Foundation Trust, the Royal Free London NHS Foundation Trust, Moorfields Eye Hospital and Great Ormond Street Children’s Hospital.

Nobel Prizes have been awarded to 29 people who are, or were, students or academics at UCL. Famous alumni include Gandhi, Alexander Graham Bell, Francis Crick, athlete Christine Ohuruogu and film director Christopher Nolan.

UCL is a founder member of the Russell Group, an association of 24 public research universities in the UK which first convened in 1994.

UCL’s academic structure consists of 11 faculties. The faculties are: Arts & Humanities, The Bartlett Faculty of the Built Environment, Brain Sciences, Engineering, the UCL Institute of Education, the Faculty of Laws, Life Sciences, Mathematical & Physical Sciences, Medical Sciences, Population Health Sciences and Social & Historical Sciences.

Just over half of the nearly 36,000-strong UCL student community are engaged in graduate studies and around a third of graduate students are pursuing research degrees. Students from 150 countries study at UCL and non-UK students make up more than one third of the student body. UCL also has two campuses overseas – in Adelaide in Australia and Doha in Qatar.

UCL also manages several museums and collections including the Petrie Museum of Egyptian Archaeology, the Grant Museum of Zoology and an Art Museum.  It owns the 547 seat Bloomsbury Theatre which is currently closed until 2018.

According to a 2013 UCL staff survey, 83% of UCL staff would recommend the university as a good place to work. Employee benefits include 41 days annual leave, inclusive of public holidays and closure days.

Company info
Website
Telephone
020 7679 2000
Location
University College London,
Gower Street,
London
WC1E 6BT
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert