Head of Alumni and Supporter Care
Office of the Vice-Provost (Advancement)
Head of Alumni and Supporter Care
The appointment will be on UCL Grade 8. The salary range will be £44,674 - £52,701 per annum, inclusive of London Allowance.
UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. In September 2016 UCL launched ‘It’s All Academic’, our bold new global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions.
From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.
This is your chance to play a pivotal role in delivering our Campaign. As Head of Alumni & Supporter Care you will lead your team to deliver exceptional customer experiences and nurture life-long relationships with our alumni and donors. You will work in collaboration with internal clients and external suppliers to continually improve and extend the reach of the service provision.
In addition to your experience managing services and developing people, you will bring a restless enthusiasm for continuous quality improvement to the role and an aptitude for optimising systems to improve business processes and supporter journeys.
We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic. Expectations are high and we work hard, but the rewards are huge.
UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.
To find out more about the role, please contact Martin Wedlake, Deputy Director of Strategy & Operations.
For any queries about the application process, please contact Rachael Idowu, People Coordinator. Both can be reached by phone: +44 (0)20 3108 3804 or email: firstname.lastname@example.org.
For more information about our philanthropic activities please visit: https://www.ucl.ac.uk/campaign/
For further details about the vacancy and how to apply online please go to https://www.ucl.ac.uk/human-resources/working-ucl/jobs-ucl and search on Reference Number 1829808.
The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see https://www.ucl.ac.uk/human-resources/policies-advice/ways-workingto find out more.
Closing Date: 10 November 2019.
Latest time for the submission of applications: 23:59.
Interview Date: TBC.
We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.
To apply click here http://www.ucl.ac.uk/campaign/work-with-us