Department: Customer Journey

Contract Duration: 6 Months (End date no later than 30 June 2020)

Who we are

For 80 years we’ve provided advice to help people solve their problems. Last year we helped 2.7 million people in person - face to face, by phone and through web chat.

Last year there were 43 million visits by people looking for answers to their problems on our website, and this figure is growing. We’re dedicated to finding innovative ways of solving people’s problems through digital content and services. 

We make sure our advice is accessible and actionable. This means we need to be creative - thinking about how different formats and tools can best meet user needs.   We don’t just design content for the public. Our network of advisers rely on our online content and tools to meet the needs of a diverse range of clients every day. 

The role

We’re looking for a fantastic assistant content designer to join our collaborative customer journey team for a 6-month fixed-term contract. We would like you to help make sure our content is accurate and factually correct for the millions of people who use our website. 

You’ll already be able to write for different audiences, and have some understanding of using analytics to develop content. Most importantly, you’ll be a team player and committed to making sure that Citizens Advice’s online content is the best it can be.

We’ll support you as you develop your skills in content design - from researching user needs and analysing data to writing the best tactical, practical advice.
 
Equality

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce and are committed to the following actions: If you wish to be considered under the Guaranteed interview scheme for disabled people please indicate this within your cover letter . Also let us know if you require us to make any reasonable adjustments to the shortlisting process or please provide information you wish us to take into account when considering your application.    

We are offering candidates from Black, Asian and Minority Ethnic (BAME) backgrounds the option to be considered under rules which ensure we always interview at least one BAME candidate. All candidates for interview have to meet our minimum criteria for the role, which is 60 percent of the shortlisting score across all essential criteria. To be considered under these rules please confirm if you are from a BAME background within your cover letter.