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Volunteer Manager

Employer
Care of Police Survivors
Location
Tamworth, Staffordshire
Salary
15 hours a week @£11per hour - £8,580pa (£22,880 pro rata)
Closing date
17 Oct 2019

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Job title: Volunteer coordinator (Part-time, 15 hours a week)

Reporting to: Chief Executive

Location: Staffordshire

Salary: £8,580pa equivalent to £11 per hour

Hours: 15 hours per week (some evening and weekend work will be required)

Job purpose: To lead, increase and develop the charity’s volunteer network

Introduction to COPS

Established in 2003, Care Of Police Survivors is a national charity which supports the families of police officers who have lost their lives in relation to their duty. Focusing on peer support, the charity provides families with the practical and emotional support to rebuild their lives following the death of their officer.

Our vision: All families and partners of police officers and police staff who have lost their lives in relation to police duty have available to them the full support they need, for as long as they need it, to cope with the trauma of such a death.

Our values:

Inclusive: We welcome to COPS all families from all backgrounds, ethnicities, geographies, cultures and circumstances.

Supportive: People have different needs at different times. We support all families as we can in a way that works best for them.

Thoughtful:Providing excellent support requires thought in word and deed in everything we say and do

Empathetic: Each family is different. We work to understand their feelings and circumstances so that we are best placed to support them

Passionate: We will champion the needs of families to ensure that the sacrifices of their loved ones are acknowledged and remembered

Context of the role:

COPS supports hundreds of families across the UK. Our work is funded by donations from the substantial number of supporters within the police family. We have a secure financial base. We are looking for an individual to continue the fundraising success of recent years and who can further develop our fundraiser network.

Core responsibilities:

  • Review our current volunteer network to ensure an accurate representation of active and engaged individuals.
  • Develop and record (using our database) accurate CRM data for our volunteer network
  • Develop a recruitment and induction process for our volunteer network from initial application, appointing, training and monitoring including what’s in it for them all the way through to creating an engaging pathway for progression.
  • To engage and work alongside communication and engagement manager to develop a digital platform to communicate with our volunteer network through an effective communication strategy.
  • Develop an on-going volunteer engagement strategy.
  • To implement best practice and processes for changes within the volunteer network.
  • To introduce a recognition platform for the volunteer network to recognise success.
  • Support colleagues to raise the volunteer network profile
  • Deliver project tasks as and when required, particularly to ensure volunteers are available and trained to attend events.
  • Build effective relationships with Internal customers
  • Keep member data secure at all times in keeping with GDPR

Skills, experience, knowledge and qualifications:

  • Ability to work across a broad base of activities, simultaneously managing a wide range of tasks/projects
  • Excellent team and interpersonal skills with experience of working in a growing and changing organisation
  • Excellent communication and influencing skills - able to work and communicate professionally with diverse groups and individuals
  • Evidenced experience of being self-motivated and superb time management capabilities
  • Quality customer service expertise
  • Possess creative and innovative ideas
  • Ability to network and negotiate
  • Understanding of legislation governing volunteering is preferred
  • Good IT skills and experience with database use and Office tools (Word, Excel etc) is essential
  • Educated to at least A-level with degree preferred.

Behaviours

  • You are approachable, open minded and value diversity
  • You are willing to get involved in all aspects of the charity’s business at all levels (roll up your sleeves and get stuck in)
  • You are willing and able to be hands on manager of the diverse nature of volunteers
  • You show empathy, tact and diplomacy with the charity’s beneficiaries and donors
  • You enjoy working in a very small team
  • You are confident engaging with individuals at all levels of an organisation
  • You able to work effectively unsupervised and takes the initiative within agreed boundaries

Job Type: Part-time

Salary: £8,580.00 /year

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