Supported Housing Officer

Bath

£26,000 per annum

37 hours per week, Fixed term contract until May 2020 

Happy to Talk Flexible Working

Can you deliver exceptional face-to-face customer experiences?

Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?

Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?

Do you have the skills to really listen to and recognise what it is that customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Background

Our client is one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK.  They care about their colleagues and this is evident in their sense of pride and the tireless work they do to support customers.

With around 13,000 properties in the south west, the majority in Bath, they are about much more than just somewhere to live.  Their experience extends to supporting vulnerable people with thoughtful and effective additional services and improving homes and estates, as well as building new places for people to live.

What you'll be doing

You’ll be working in our supported accommodation service at Pathways which works holistically with young people, supporting them in a planned way to address the barriers they experience in the face of homelessness.

You’ll help to provide a package of resettlement, independent living skills and motivate them to re-engage in education, training or work.  

You’ll use your ability to engage, support and motivate people with a diverse range of needs, to prepare for independent living as well as fulfil their personal goals and aspirations.

More about you

You’ll have experience of working in a housing, social care or community environment, with a good understanding of the challenges and issues affecting young people and be keen to join in creating both vibrant and safe places for people to live.

You’ll be highly self-motivated with excellent communication and interpersonal skills. 

You will need to demonstrate the ability to manage voids and complex arrears cases using rent monitoring actions and intensive housing management support.  

You will also deputise and lead colleagues in the Team Leader’s absence and have strong problem solving skills as well as excellent attention to detail and ability to meet performance targets.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

Our client will need to take up an enhanced Disclosure and Barring Check for this role which they will do for you when you start.

When and where you'll be doing it 

Participation in an on-call rota to provide out of hours emergency support is required and flexibility will be essential as the hours of work are 37 hours per week on a 5 week rolling shift pattern, including two evenings per week up to 9 p.m, weekends and bank holidays.

You’ll be based in Bath

Our client recognises that as an organisation we are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and welcome applications from candidates who are BAME or LGBTQ+.  They also welcome applications from customers.