Performance Manager / Service Improvement Manager

Salary: £40441.00 per annum

Based: Walsall, West Midlands

Hours: Full time (37 hours)

Closing Date: 29th September 2019

Interview date: Wednesday 9th October 2019

Be an exceptional place to work that attracts, develops and retains talent’ is one of our clients five strategic aims and the one that sets out their commitment to their colleagues.

Our client is a people focused organisation with a strong social purpose. This is an exciting opportunity for someone to join the organisation and take responsibility for the groups strategic customer involvement activity.

Your role will be to create and deliver a framework to monitor customer experience and business performance in a holistic way across all of their services. A key part of this will be identifying and delivering improvement projects.

They are looking for a strong leader with the experience and ability to successfully lead, motivate and develop a team, to ensure that performance indicators are delivered and the Performance and Customer Experience team work towards continuous improvement. Strong stakeholder skills are also  essential, you will lead and develop your team in this important area of work.

You will need to have a positive, can do approach with the ability to persuade and challenge when faced with conflicting demands. It’s important that you enjoy the challenge that comes with working in a Performance role, but what’s really paramount is that you actively work with and contribute to business performance and recognise the importance of the customer voice.

Experience of working within social housing is not essential but would be advantageous. What is important is that you can evidence recent and relevant experience of working at a similar level within a performance, insight or service improvement role.

In return for these high expectations you will receive a competitive salary and a great benefits package, including learning and development opportunities, a fantastic working environment, 27 days annual leave a defined benefit pension scheme and a health cash plan.

Our client is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.

The Business Excellence department are currently under represented by BME colleagues; therefore they particularly welcome applications from BME applicants.