Our client is one of the largest women's hostels in the UK for vulnerable women affected by homelessness. They offer support to women with a range of complex needs, including substance misuse, mental health issues and domestic violence, and provide these support services in a warm, welcoming and secure environment. They are now recruiting for 4 Duty Workers, to contribute to the Duty Worker Team contributing 24-hour support and accommodation to all service users of the Project.

As a Duty Worker, you will work to ensure the smooth running of the Project, maintaining a warm and welcoming environment to all staff and service users. You will provide responsive support to service users that compliments the work of the Support Worker team, and will use internal systems to maintain effective and efficient communication. Overall, you will ensure that a high standard of customer service is upheld to all people.

To apply for this role, you must be educated to NVQ Level 2 or equivalent, and must have an integral understanding of the challenges faced by homeless people. You will have solid IT skills and excellent customer service skills, being able to remain calm and positive in crisis situations. Overall, you will be warm, engaging, and passionate about delivering a quality service to vulnerable people within a supported housing service.

Please note this role will be working 40 hours a week (on average) over a five week rolling rota, Monday to Sunday - normal working patterns will be a combination of evenings (4.30pm 9.30pm), weekend long days, and overnight shifts as directed by the project rota.

Because of the purpose of our client's work,only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.