Customer Relationship Manager (CRM)
Luton
£26,000 - £30,500 per annum
2 year FTC with a view to extend
37 hours per week (including weekend work)
 
ABOUT THEM
Our client is a community-benefit housing society, which has been providing affordable housing in Luton and South Bedfordshire since 1962. They pride themselves on being a great place to work, with a passionate team and friendly working environment; together they deliver an outstanding service to tenants - their customers.
 
Their services don’t stop there!
 
As well as providing affordable housing for their customers, their mission is ‘HOMES - SUPPORT -OPPORTUNITY’ they firmly believe in helping customers to improve their lives.
 
ABOUT THE ROLE
As the main point of contact, you will deliver an end to end tenancy management service, proactively managing the relationship between landlord and customer. Your role is to ensure customers’ needs are met and exceeded whilst searching for innovative ways to enable as many people as possible to benefit from their limited housing resource.
ABOUT YOU
They are seeking a customer focused, organised individuals with strengths in problem solving and negotiation, along with exemplary communication skills. You’ll be a rare person who is capable of marrying strong self-management and administrative skills with empathy and support for individuals, yet capable of being tough when needed.
 
In this creative role you will take responsibility for implementing and evaluating ‘customer sustainment plans’. A background working in a customer centred environment, delivering high levels of customer service is essential. Experience, or understanding of delivering housing services and housing legislation is desirable, however they are prepared to train for these skills and knowledge.
This is a fantastic opportunity for the right individuals to develop skills and knowledge within the housing sector.
 
Are you up for the challenge? 
 
For more information please see the role profile.
 
Deadline for online applications is noon on Friday, 27th September 2019.
Assessment Day to be held on Friday, 04th October 2019.