Are you passionate about delivering the highest possible standard of customer service?

Prospectus is delighted to support a national cancer charity in its search for a Head of Customer Services. The overall purpose of this role is to lead the admin and data teams to ensure the continuous improvement and delivery of the customer service strategy. You will have overall responsibility for the data administration, IT support and facilities management, and will be an active contributor to the leadership team. You will establish, maintain and monitor key metrics and measures to evaluate the success and effectiveness of the organisation's customer service. Also acting as a Data Protection Officer, you will ensure compliance is met.

To be successful as a Head of Customer Service, you will have a strong background in customer service, including mapping customer journeys, creating corresponding strategies and drafting clear engaging reports for the leadership team. Having good budgeting skills, a keen eye for detail, ability to work to tight deadlines and good understanding of CRM databases are all key. You will also be a collaborative team player and have analytical skills to enable the support of gaining a wider consumer reach. Solid line management experience is essential for this role.

A full job description will be provided to candidates shortlisted by Prospectus.

Please apply with a Word Document version of your CV. Cover letters are not required at this stage.

Please note that the role may close earlier than the date advertised as CVs are being reviewed on a rolling basis.