Support Worker - Young People / Homelessness 
Bath
£18,212 per annum

37 hours per week, permanent 
Happy to Talk Flexible Working

A Message from our client

“I’m Ed the Team Leader at the Foyer and I’m recruiting to this post, but before we get into the details of what the role is all about, I wanted to tell you a bit about me and what we’re looking for.

I have been working with vulnerable young people here for 3 years. In that time I’ve moved from support to management. I love working in an environment where my passion for helping people is put to use for customers benefit but also gets noticed and rewarded with personal development and career progression.

We’re looking for people who are passionate about making a positive contribution and are enthusiastic, empathetic and genuine. In return you’ll receive the opportunity to undertake training to ensure you’re successful in your role and in your later career. There is no greater job satisfaction than supporting and empowering a young person and seeing them exceed their own expectations. If that sounds like something you want to be a part of you should definitely apply!”

Background 

Our client provides people with homes and much more.  They are one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK.  They care about their colleagues and this is evident in the sense of pride and the tireless work they do to support customers.

Their experience extends to supporting vulnerable people with thoughtful and effective additional services and improving homes and estates, as well as building new places for people to live.

What you'll be doing

You’ll be working with young people aged 17 to 25 in a Homelessness service who may need support with finances, poor mental health and alcohol/drug use to empower them to fulfil their potential.

You’ll work with internal services and other organisations to identify opportunities for customers to help them reach their potential.  You’ll also be carrying out housing management duties to ensure customers are able to sustain their tenancy obligations.

At times you’ll be happy to get stuck in supporting the team and this might mean one day you are resolving a challenging situation, the next you are building a bed for a new customer.

More about you

Can you deliver exceptional face-to-face customer experiences?
Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?
Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
Do you have the skills to really listen to and recognise what it is that customers really want and be committed to achieving the best possible outcome?

If you can tick these boxes then you’re the person for them!  You’ll need a passion for working with young people and the ability to develop and maintain great relationships – they can teach you the rest.

The company will need to take up an enhanced Disclosure and Barring Check for this role which they will do for you when you start.

When and where you'll be doing it 

You will be able to work flexibly, Monday to Friday, based on customer needs.  On a Tuesday and a Thursday you will start later and work later, i.e. 12 p.m. until 8 p.m. in order to offer support to young people who are in work or training.

You’ll be based at a Foyer in Bath.

What will you get in return?

You’ll get:

A day’s leave on your birthday
26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service 
Opportunity to earn performance related pay
Company Pension contribution of up to 10%
Flexible Benefits including health care, gym membership, buying holiday  

Our client recognises that as an organisation they are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and welcome applications from candidates who are BAME or LGBTQ+.  They also welcome applications from customers.