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Customer Experience Executive

Employer
hireful
Location
Flexible across England, Wales and Northern Ireland
Salary
£31,982 to £34,925 depending on skills and experience (+ London allowance of £3,600
Closing date
2 Sep 2019

View more

Function
Administration
Sector
Disability, Health & Medical
Hours
Full Time
Contract Type
Permanent

Job Details

Customer Experience Executive 

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Customer Experience Executive 
Location: Flexible across England, Wales and Northern Ireland 
Contract type: Full time, Permanent 
Hours: 35 per week 
Salary: £31,982 to £34,925 depending on skills and experience (+ London allowance of £3,600 if applicable) 

Closing date: 02 September 2019 
Interview date: 10 September 2019 

About the role: 

This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across their fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters’ experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets. 

About you: 

You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of their supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success. 

Our client embraces diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do. 

You may have experience of the following: Customer Experience Executive, Customer Experience Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Assistant, Customer Relationship, Insights, Contact Centre, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Company

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