Volunteering On-boarding Coordinator

Recruiter
EasyWeb NFP
Location
Birmingham
Salary
£19,609 actual per annum
Posted
05 Aug 2019
Closes
29 Aug 2019
Ref
88234
Contact
Candidate Services
Hours
Full Time
Contract Type
Permanent
Volunteering On-boarding Coordinator 

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Volunteering On-boarding Coordinator 
Location: Birmingham (Tricorn House) 
Contract type: Full Time, Permanent 
Hours: 35 per week
Salary: £19,609 actual per annum 

Closing date: 29 August 2019 
Interview date: Tuesday 10th September 2019 

About the role: 

The Volunteering On-boarding Coordinators are responsible for enabling anyone who wants to give their time to our client to find an opportunity that suits their interests, skills and experience. As the first point of contact for external enquiries about volunteering, you will deliver first class customer service and support new volunteers through the on-boarding process. Ensuring new volunteers have a positive initial experience of our client, and are able to get started in their role quickly and effortlessly, will be your top priorities. 

Responsible for maintaining effective systems and processes to support the on-boarding process, the role involves tracking and reporting on on-boarding and recruitment activities. Answering queries, providing guidance and delivering learning about the on-boarding process to volunteer managers will also be a key part of the role. 

About you: 

This is a great opportunity for anyone who is passionate about volunteering and committed to providing exceptional customer service. To succeed you will possess excellent organisational skills as well as strong written and verbal communication skills. You will be a self-motivated team player, willing to go the extra mile - with a strong commitment to working closely with both colleagues within the Volunteering Development team and the other departments across our client. 

Able to juggle a busy and varied workload, you will need excellent organisational skills and the ability to see things through. Your pro-active, can-do approach will enable you to solve problems that arise and find solutions for thier customers. Good IT skills are essential to the success of this role as is experience of working with large databases and creating reports. 

You may have experience of the following: Volunteering On-boarding Coordinator, Volunteering Assistant, Volunteering Coordinator, Volunteer Officer, Customer Service Advisor, Administrator, Charity, Third Sector, NFP, etc.