The Fundraising Regulator was launched in 2016 to promote good fundraising by charities and to protect the public from unacceptable fundraising practices by working with the sector to ensure it understands its responsibilities. A key part of the Fundraising Regulator's work is to investigate complaints from members of the public about fundraising practices, and they are now recruiting a Case Officer to work as part of their dedicated team.

Reporting in to the Case Manager, Case Officers are the initial point of contact with members of the public, charities, fundraising agencies, donors or potential donors. As the Fundraising Regulator's newest Case Officer, your role will entail delivering an excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner. Working in a busy, supportive and committed team, you will manage your own caseload and will undertake research and support on a variety of related projects. You will ensure consistent and robust evidence-based decision-making and will maintain accurate and timely records.

This is an interesting and exciting opportunity to play a key role in the development of complaint handling across the charity sector. To be considered for this post, you will have significant experience of working in a first line customer service capacity, and will have previous exposure to complaint handling. You will have the ability to investigate, analyse and exercise judgement in complex situations, and will have exceptional verbal and written communication skills. You will have the ability to understand the Regulatory framework that the Fundraising Regulator operates within, and will operate with honesty, integrity and sincerity in all you do to ensure that cases are resolved efficiently.

Please initially apply by submitting your CV in Word format (cover letters are not required at this stage) - successful candidates will then contacted and will be asked to complete a supporting statement.

Interviews are to take place on Wednesday 28th August