Service Delivery Coordinator

London or Leeds
£26,960 plus £3,520 London allowance
29 Jul 2019
19 Aug 2019
Full Time
Contract Type

Department: Funded Programmes

Employment type: Fixed Term

Contract Duration: Until 30 June 2020

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are looking to recruit a Service Delivery Coordinator to join the Energy Projects team at Citizens Advice. 

The role will operate within the Funded Programmes department which is responsible for the delivery of services for funding agreements that have been secured centrally and are delivered by the local Citizens Advice network throughout England and Wales.This is an exciting opportunity to use your coordinator skills to help support the management of national projects. This includes:

  • Working with service delivery managers to support the effective management of delivery of the project, in accordance with agreed funding contractual requirements
  • Monitoring sub-contract compliance and performance of delivery partners in line with the commitments made to the funder
  • Supporting effective relationships with delivery partners, including acting as first point of contact and facilitation of two way communications
  • Supporting delivery of core objectives relevant to the role within the agreed timescales, working with project team colleagues as appropriate. 

You will be able to work on your own initiative, and as part of a supportive team to deliver against project plans. You will have excellent communication and interpersonal skills focussing on building relationships internally and externally in an inventive, responsible and generous culture. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: Week commencing 26 August

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