Supporter Care Officer

UK office, London
£27,320 per annum
19 Jul 2019
01 Aug 2019
Full Time
Contract Type

Imagine not being able to move, sleep, or smile. Feeling anxious or depressed and struggling to think or remember. Your body not feeling like your own. This is what Parkinson's can feel like.

Every hour, two people in the UK are told they have Parkinson's – a brain condition that turns lives upside down, leaving a future full of uncertainty.

Parkinson’s UK is an ambitious and dynamic charity, passionate about improving the lives of everyone affected by Parkinson’s. We are working towards bringing forward the day that no-one fears Parkinson’s, and our pace and determination is stronger than ever. 

About the role

To be working at Parkinson’s UK at this time could well be a career high and a life event for all of us. We’re moving fast now to deliver better treatments and maybe a cure for Parkinson’s within years, not decades, and you would be part of the Supporter Care and Regional Fundraising Operations team.

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. 

You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK. What could be a better career reward than that?

What you’ll do:  

In this role, you will:

  • Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK by working as part of a team 
  • Process and thank voluntary income received at UK office and ensure all supporter data and information is entered onto the database accurately and in line with current procedures and legal requirements
  • Participate in the delivery and fulfilment of regional fundraising events, including attendance and support of event organiser on the day, as required

What you’ll bring:

The ideal candidate will be able to demonstrate:

  • Proven experience of delivering effective customer service/supporter care
  • Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and in writing
  • Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively

If you think you could help us, we would love to hear from you.

Closing date: 1 August 2019

Interviews will be held on: 12 August 2019

Parkinson's UK promotes a healthy work life balance with generous holiday allowance, flexi-time and flexible working.  Please click on the following link for more information on our benefits:

For further details on how to apply, please visit our website. Please note, supporting statements must demonstrate how you meet all the essential criteria of the person specification.         

Please note, we will be shortlisting candidates on receipt of applications based on the essential criteria of the person specification.  Only candidates shortlisted for interview will be notified.

Parkinson’s UK is an equal opportunities employer. We welcome applications from disabled persons, including those with Parkinson’s disease.

Parkinson’s UK is the operating name of the Parkinson’s Disease Society of the United Kingdom. A charity registered in England and Wales (258197) and in Scotland (SC037554).

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