Community Supporter Care Officer

Job Summary:
Our client is looking for a talented and ambitious individual to deliver exceptional supporter care to new and existing community fundraisers. The Community Supporter Care Officer will actively steward supporters through effective handling of enquiries and management of the CRM database. The Community Supporter Care Officer will also offer excellent PA support to the Community Fundraising Team as well as initiating pro-active engagement with the Yorkshire community.

Responsible to: Senior Community Fundraiser
Salary: Up to £21k
Hours: 37.5 hours p/w (27 days holidays per annum + bank holidays)
Contract: Permanent
Location: Office based (Woodhouse Square, Leeds, LS3 1AD)

Principal Responsibilities:
Supporter Care:
•    Provide professional and personal service to their community supporters via email, telephone, post and digital communications.
•    Steward existing community supporters through the donor journey and recruit new community fundraisers across the region.
•    Support the Marketing & Communications Officer by providing compelling community information to be used on e-newsletters, website, social media and bi-annual Newsletter.
•    Management of the Harlequin CRM, keeping fully up-to-date with information on community supporters and their activities, enabling for excellent stewardship.
•    To meet targets and objectives set by the Senior Community Fundraiser.
•    Occasionally work unsociable hours attending events and supporting fundraisers.

Business Development:
•    Support the Community Fundraising Team in growing income by developing new community fundraising opportunities across Yorkshire & Humberside.
•    To undertake research in order to maximise new fundraising opportunities.
•    Support the development and implementation of new streams of income development as part of the Community Fundraising Strategy.
•    Support the Community Fundraising Team by creating and delivering presentations for specific community groups.
•    Act as an ambassador for them, representing the charity at external events, including cheque presentations and undertaking public speaking.
•    To actively promote participation in their activity based fundraising e.g. treks, skydives and running events.

Administration:
•    Be a key point of contact for the Community Fundraising Team, providing effective PA support.
•    Conduct data analysis of community fundraising to provide insightful information to senior management.
•    Assisting with any other ad hoc duties and administrative support as required by the Corporate Fundraising Team.
•    To actively participate in individual performance review and any training or development identified to further enhance your role with them.

This Job Description is not intended to be exhaustive and it remains subject to change at any time to meet the changing needs of the charity.

Person Specification:
Knowledge & Experience – Essential:
•    Experience of working in an environment requiring excellent organisational skills, ability to plan workload and to meet deadlines.
•    Excellent written and interpersonal communication skills, including telephone, email and face-to-face.
•    Advanced IT skills with good knowledge of Microsoft Office.
•    The ability to work as part of a team and independently.

Desirable: 
•    Experience working in a target driven environment.
•    Experience of working within a sales/fundraising environment.
•    Knowledge of Harlequin CRM.
•    Full UK driving licence.

Personal Characteristics:
•    Upholds their values and mission.
•    To be resilient to working in a high pressured environment and dealing with emotional situations concerning their family’s circumstances. 
•    Strong sales abilities and powers of persuasion.
•    Passion for fundraising and charity work.
•    Enthusiastic, ambitious and keen to learn.
•    Confident and well presented.
•    Flexible approach to work.

About Them:
Their Mission:
•    To provide financial, emotional and practical support to children and their families affected by childhood cancer across Yorkshire.
•    To support the work of Children’s oncology and Haematology at Leeds Children’s Hospital
•    To support research into childhood cancer.

Their Vision:
•    To expand support to families affected by childhood cancer across Yorkshire, from the point of diagnosis for as long families need it.
•    To expand and enhance the range of high quality support services for families for as long as they are needed, from the point of diagnosis, after treatment and for those families who are sadly bereaved.
•    To support and strengthen the NHS centre of excellence in Yorkshire.
•    To increase the development of research which results in positive benefits for children with cancer by improving treatments and comfort.

Their Values:
•    They are determined to defeat cancer.
•    They believe in fun.
•    They value integrity.
•    They believe in flexibility.
•    They are engaging.

Closing Date: 2nd August 2019
Interview Date: 13th August 2019

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

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 Ref: SR505660