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Fundraising Support Team Manager

Employer
NSPCC
Location
London (Central), London (Greater)
Salary
£34,000 - £40,6000 + l.w.a of £3366 if applicable
Closing date
5 Aug 2019

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Function
Fundraising, Management
Sector
Children & Youth
Hours
Full Time
Contract Type
Contract

Job Details

As part of the NSPCC’s strategy to grow our family of fundraising volunteers and voluntary income, this brand new post presents an excellent opportunity for an experienced and effective customer service delivery manager to lead the support team that underpins our supporter led fundraising.

The successful applicant will have good experience of line managing a team of colleagues that provide support and remote services to supporters or customers.

They will be responsible for bringing together the existing regional support functions into a single team, focussed on providing a high quality support service to volunteer fundraisers across the UK.

The successful applicant will be skilled in managing and improving existing processes, be at ease with managing data and financial information and have a great track record of delivering levels of service that are high in quality and consistent at all times.

They will also need to demonstrate great experiences in successfully identifying business improvement or innovative opportunities, to ensure the support team evolves to meet the changing needs of a new and growing supporter base.

As a national charity with regional office bases, some travel across the UK will be required, so a flexible approach to work along with a full UK driving licence is required to be fully effective in this role.

Company

NSPCC (the National Society for the Prevention of Cruelty to Children) is a large national charity which campaigns to end child abuse and provides a range of services to children, young people and families throughout Great Britain, Northern Ireland and the Channel Islands. NSPCC has 1,830 employees, 11,000 volunteers and an annual income of £134 million. Founded in 1884, NSPCC is governed by Royal Charter, first granted by Queen Victoria in 1895.

NSPCC specialises in child protection. It is the only UK children’s charity with statutory powers to intervene on behalf of children, powers which have existed for more than a century. In England, Wales and Northern Ireland, only local authorities and the NSPCC can apply to a court for a care, supervision, or child assessment order.

NSPCC provides 24/7 helplines for both adults and children. The NSPCC helpline supports thousands of parents, professionals and families. Adults can contact by phone or online in order to get advice or share their concerns about a child, anonymously if necessary. The helpline is staffed by professional practitioners with backgrounds in areas such as teaching, health and social work. Professionals such as teachers and doctors are also encouraged to contact the helpline for information and guidance. NSPCC says the number of calls and online contacts to the helpline is increasing year by year.

ChildLine, NSPCC’s free 24/7 counselling service for children, marks its 30th anniversary during 2016. Trained ChildLine counsellors talk to children, helping them with any problems they're facing. In 2014-15, there were nearly 300,000 counselling sessions carried out between young people and ChildLine. The most common issues were family relationships, low self-esteem and unhappiness, abuse, bullying and online bullying and self-harm.

NSPCC also has over 40 service centres across the UK and the Channel Islands. At these centres, the charity works directly with children and families on a range of issues, such as protecting children from sexual abuse, drugs and alcohol misuse and neglect.

The charity also visits 9-11 year olds in schools across the country through the NSPCC Schools Service, helping them to understand what abuse is and giving them the confidence to speak out and seek help if they ever need it.

In addition to its London headquarters, NSPCC has regional offices in Luton (East of England region), Gillingham (London & South East region), Leeds (Northern region), Birmingham (West Midlands region), Plymouth (South West region), St Helier (Jersey), Belfast (Northern Ireland) and Glasgow (Scotland).

Company info
Website
Telephone
020 7825 2505
Location
Weston House,
42 Curtain Road,
London
EC2A 3NH
GB

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