Customer Experience Executive
- Employer
- hireful
- Location
- London
- Salary
- £36,326 actual per annum
- Closing date
- 25 Jul 2019
View more
- Function
- Administration
- Sector
- Disability, Health & Medical
- Hours
- Full Time
- Contract Type
- Permanent
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Job Details
Customer Experience Executive
Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Experience Executive
Location: London
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £36,326 actual per annum
Closing date: 25 July 2019
Interview date: TBC
About the role:
This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across their fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters’ experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.
About you:
You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of their supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.
Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with their client.
Our client embraces diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.
You may have experience of the following: Customer Experience Executive, Customer Experience Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Assistant, Customer Relationship, Insights, Contact Centre, Charity, Charities, NFP, Not for Profit, Third Sector, etc.
Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Experience Executive
Location: London
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £36,326 actual per annum
Closing date: 25 July 2019
Interview date: TBC
About the role:
This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across their fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters’ experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.
About you:
You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of their supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.
Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with their client.
Our client embraces diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.
You may have experience of the following: Customer Experience Executive, Customer Experience Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Assistant, Customer Relationship, Insights, Contact Centre, Charity, Charities, NFP, Not for Profit, Third Sector, etc.
Company
Get your teams sorted.
No time wasting. no nonsense.
hireful’s the name. But you might have known us back when we were EasyWeb
But getting the right people for your company can be tough. Especially if you don’t have the big bucks to compete with all those huge corporations. That’s why we’re here. We’re all about helping you smaller ‘everyday’ organisations with your HR and recruitment – so you can find the people you need and smoothly get them on-board.
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