Customer Service Advisor (Dementia Charity)

EasyWeb NFP
£19,609 actual per annum
15 Jul 2019
25 Jul 2019
Candidate Services
Full Time
Contract Type
Customer Service Advisor (Dementia Charity)

We are the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Customer Care Administrator
Location: Plymouth and District
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £19,609 actual per annum

Closing date: 25 July 2019
Interview Date: TBC

About the role:

We are looking to recruit a Customer Care Administrator to perform a range of vital functions under the supervision of the Customer Care Officers and within the Customer Services & Insight group here at the organisation to enable us to provide first class customer services to our supporters, staff and volunteers.

The role entails the processing and thanking of donations from our supporters, responsibility for managing queries and potential complaints from our supporters, responding to internal requests and queries from colleagues both within our team and the wider fundraising directorate and performing a wide range of administrative tasks.

About you:

We’re looking for someone with a great personality who can become a key person in our friendly team.
As we deal with sensitive situations from our supporters, staff and volunteers on a regular basis, a strong sense of empathy and an awareness of what is most appropriate is vital. You should have excellent verbal and written communication skills and a great track record of providing high quality customer service in a similar environment.
We expect all our team to be able to process at high speed to a very high standard. Experience of using a contact management database is essential in addition to excellent ICT skills.

You should have excellent attention to detail and a determination to produce and maintain a high standard of work.
Data quality is key to the role.

As well as having a clear customer focus, you should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated with great problem-solving skills and able to identify opportunities to improve.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with us.

The organisation embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

You may have experience of the following: Customer Care Administrator, Administrator, Administration, Office Administrator, Charities, Third Sector, Not for Profit, NFP, Admin Executive, Administrative Support, Customer Service, Database Administrator, Data Entry, Voluntary Sector etc