Night Concierge

The Centre was founded in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site. The Centre enables people to gain the skills and support they need to overcome poverty and homelessness. We have a person-focused approach which encourages us to recognise that each human being is different with complex needs and so our response needs to be multi-layered.

Position: Night Concierge
Location: Westminster, London
Job type: Part Time, 12 months Fixed-Term Contract (Maternity Cover)
Hours: 7 shifts over a 2 week rolling rota
Salary: £22,000 per annum
Benefits: 26 shifts holidays, Pension, A Season Ticket Loan is available

Responsibilities:

You will provide overnight waking cover being the first point of contact for our clients during the night. You will supervise the exiting and entries, maintaining the safety and security of both the residents and building whilst undertaking regular health and safety checks and monitoring the CCTV system.

You will be responsible for keeping accurate and up to date logs of all events and incidents, including any reported cleaning or maintenance issues which may need to be reported.

During an emergency you will take immediate appropriate action and you will also be trained to respond to any medical emergencies with first aid.

You will need to be able to work on a rota basis that includes weekends and bank holidays and also be able to identify any areas for improvement and development in your own performance.

About you:

You will need previous experience in working directly with the public or service users in a busy environment along with a personal experience or an understanding and empathy towards the issues faced by homelessness, particularly with young people. A non-judgemental approach is essential and you will need to be effective when faced with challenging or difficult behaviour.

Attention to detail is important as you will need to follow procedures accurately and keep records of completed tasks along with basic IT knowledge.

The Centre is an Equal Opportunities Employer.

The Centre requires all its staff and volunteers to respect the ethos of the Centre and to be in sympathy with its aims and objectives. A commitment to respecting and implementing the Centre’s Equal Opportunity Policy is also expected.

The Centre requires its staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

The Centre requires all its staff and volunteers to undertake an appropriate level of DBS or police check.

You may have experience of the following: Waking Night Worker, Concierge, Support Worker, Care Worker, Customer Service, Front of House, Supported Housing, Health and Safety, Administration, Administrator, Sheltered Housing, Night Concierge, Receptionist, etc.

Ref: 87698