Customer Service Telephone Advisor (Dementia Charity)

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Position: Join Dementia Research Telephone Adviser
Location: Birmingham, West Midlands
Contract type: Part time, Permanent
Hours: 21 per week
Salary: £12,207 actual per annum

Closing date: 18 July 2019
Interview date: TBC

About the role:

Join Dementia Research is a partnership between the National Institute for Health Research, Alzheimer’s Society and other dementia charities. A national service, it connects people interested in taking part in dementia research with appropriate studies. Alzheimer’s Society provides a helpdesk service to support people with and without dementia wishing to register with Join Dementia Research.

About you:

In this exciting and varied role, you will be supporting the day to day running of the Join Dementia Research helpdesk service, including working alongside volunteers to deliver the service. You will have daily contact with service users affected by dementia over the phone and in writing and will also support the Supervisor for the Join Dementia Research Helpdesk Service in activities to liaise with the partner organisations and promote the JDR helpdesk service both within Alzheimer’s Society and with external stakeholders to support its growth and development.

You will have direct experience of working in a telephone-based support or information service and working alongside volunteers, preferably within the voluntary sector.

You will need to demonstrate excellent listening skills. You will also have knowledge and understanding of current dementia research and the ability to communicate this to enquirers in an accessible way with empathy and clarity both verbally and in writing.

You will have excellent IT skills with substantial experience of working with large national databases.

Excellent written and spoken English skills are required for the role, along with a degree or equivalent qualification. You will be self-motivated, able to work calmly in a busy environment, and enjoy working within a close-knit team. Above all, you must have a real commitment to providing a high-quality information and support service to people affected by dementia.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

You may have experience of the following: Helpline Adviser, Helpline Advisor, Customer Servicer Advisor, Telephone Advisor, Dementia Adviser, Charity, Charities, Third Sector, Support Worker, Social Care, Mental Health, Dementia, Alzheimer’s, Community Development, Adult Care, Helpline, Helpdesk, Social Worker, etc.