Customer Service Calling Agent 

Start date: Asap 
Location: Manchester 
Salary: £17,500 
Contract: Fixed Term until September 2019 
Shifts: Starting between 9 am to 12 pm, finishing between 5pm and 8pm, Monday to Sunday, 35 hours per week 

About us 

Their  vision is a more integrated society where there is understanding and appreciation of each other’s differences. As an equal opportunities employer, their aim is to have a diverse workforce to reflect the communities they work in. They are also the largest provider of the National Citizen Service (NCS). They are proud to offer an attractive benefits package to eligible employees, e.g. contributory pension,an additional day off for volunteering, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan, etc. 

About the role 

Responsibilities 

They are looking for a motivated, enthusiastic individual to join their Calling team, in the Customer Services department. Their team handle inbound calls, sms and emails from young people, parents, guardians, and other professionals, to complete their applications, and support them with general queries before and during the NCS programme. The successful candidate will report to the Customer Service Calling team leader and will work in a fast paced environment, with a focus on customer experience and an expectation to meet both quantity and quality targets. 

Skills and experience 

-Exceptional customer service skills 
-Exceptional communication skills, especially on the phone 
-Strong self motivation 
-Ability to achieve and exceed stretching targets on a consistent basis 
-Attention to detail 
-Good written and verbal communication skills 
-Problem solving and resolution skill 
-Objection handling skills 
-Ability to work in a team, and manage independent workload 
-Experience of working in customer facing environment, preferably in a contact centre 

Additional information 

- Our client is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. They ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes. They expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with their policies and practices. 

- Our client is committed to protecting the privacy and security of your personal information. Their privacy notice can be found online. This describes how they collect and use personal information about you prior to, during and after your working relationship with them, in accordance with the General Data Protection Regulation (GDPR) or any subsequent data protection legislation in force from time-to-time. 

-Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered.