Supporter Care Officer – Fundraising

St Giles Hospice is looking for a Supporter Care Officer to join its busy fundraising team. Having recently launched its 5-year strategy and new brand St Giles is at an exciting point in its development, Fundraising will be increasingly important to the success of the Hospice in the coming years.

Joining the fundraising team at a hugely exciting time the Supporter Care Officer will be based at our Walsall Hospice with a minimum of one day a week from our Whittington office. This post will be responsible for all supporter care activities within the Walsall hospice, particularly supporting the Regional Fundraising team in the area. Stewardship of our donors and supporters is at the heart of the St Giles Fundraising team and the post holder will be responsible for delivering the very best supporter experience through working with the wider fundraising team to ensure excellent supporter journeys and that all supporter needs are met and in turn that the fundraising team meet its voluntary income targets.

Reporting to the Supporter Care Manager you will be part of a centralised Supporter Care team responsible for delivering a high level of supporter care across a wide range of fundraising activities. The Supporter Care team are responsible for contacting potential participants via telephone calls, emails and letter to confirm their fundraising activity and process requests for information and materials. You will be responsible for updating the database and supporting the Fundraisers with participant stewardship including the thank you process.

Company benefits:

To reward the hard work of our fantastic staff, St Giles Hospice offers an excellent benefits package as per the below.

• 27 days’ annual leave plus bank holidays (rising to 35 days with service).
• Contributory pension scheme
• Free car parking
• Training & Development opportunities as well as progression within the organisation

About us:

St Giles Hospice is a registered charity offering high-quality specialist care free of charge for people living with diseases which may not be curable as well as providing support for their families and carers.

Services include a team of community-based St Giles clinical nurse specialists, two state of the art in-patient facilities, Day Hospice, Hospice at Home, Bereavement and Family Support, and an internationally renowned Lymphoedema Clinic.

Patients come from across the hospice's catchment area, which ranges from Ashby-de-la-Zouch and Atherstone in the east, to Cannock and Walsall in the west – and from Burton and Uttoxeter in the north, to Sutton Coldfield and Coleshill in the south. Care is offered at the hospice's centres in Whittington, Sutton Coldfield, Walsall and in patients' own homes across the region.

St Giles spends over £9 million a year providing its specialist services and with little more than a third of this funded by the Government, the registered charity relies heavily on donations and income generation from the local community.

St Giles employ approximately 450 paid staff and over 1,500 volunteers.

To apply please click "Apply" and complete and email an application form.

This post is subject to a Disclosure and Barring Service (DBS) Check.