Area Manager

Welwyn Garden City, Hertfordshire
£23,000 - £27,000
18 Jun 2019
30 Jun 2019
Full Time
Contract Type

Area Manager

Do you thrive on challenge? Are you driven to succeed? A great people person? Able to lead and coach your team to deliver great sales?

A fantastic opportunity has arisen at Isabel Hospice for an Area Manager and we need you to coach and lead our shop managers to continue to maximise income from existing shops, you will also have responsibility to open new shops and integrate them into your own portfolio as well as develop new initiatives.

Isabel opened 4 new shops in the last year and we proudly have a total of 18 shops on the high street, which are supported by two Area Managers.  The second Area Manager, with the support of the newly appointed Head of Retail, will have responsibility to drive the performance of 9 of our shops.

Our retail operations raises valuable income to enable us to care for more people in our community.  Last year we cared for over 2,000 people and their families– a massive increase on the year before as we pursue our strategy to support More people, Earlier in their illness. At the same time we are investing in and driving our retail and fundraising operations to deliver growth in sustainable long term income to fund our care across eastern Hertfordshire.

Key accountabilities will include:

  • Leading and managing shop staff and volunteers effectively – to maximise  shop performance
  • Providing support and training to staff and volunteers to ensure consistently high quality customer service is provided
  • Ensuring that day to day shop operational issues are managed effectively
  • Participating in the recruitment of staff and volunteers as required
  • Lead and project manage the opening of new shops

To apply you should have previous retail and customer service experience gained in a variety of environments including managing a team across a wide geographical area.  An understanding and familiarity of charity shops is also required.  You should be able to demonstrate clear organisational and problem solving skills and the ability to manage change within the workplace. Previous people management experience is also required.  Must be fully flexible with their working hours, be prepared to travel and be a driver/car owner.

For further information and details on how to apply, please visit, or send your CV along with a covering letter by using the Apply section below.

Informal discussions with Robin Webb, CEO on 07825 180185

Please refer to the JD and Personal Specification attached below for further information on the role.


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