Help to Claim Adviser

13 Jun 2019
28 Jun 2019
Full Time
Contract Type

Pension: Employer Contribution 7%

Type of Contract: Fixed term to 31st March 2020

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  We help with everything from money issues to problems at work, housing to consumer rights.

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings

Closing date for applications: 5pm 28th June 2019

Interviews 8th July 2019

For an application pack, please visit our website via the Apply button or email or telephone 0151 282 5650 ext 108.

Citizens Advice recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

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