Data & Insight Manager
TPP are working with a Small- Medium sized Children's charity. They work with Children and their families to help improve the lives of the children through education, care, therapy and research.
They are looking for a Data & Insight Manager. This role will transform the way the charity uses data to drive decisions. You would be responsible for developing, managing and maintaining the CRM database. You will provide insightful and accurate data to underpin strategic fundraising and marketing campaigns.
Some of the duties and responsibilities:
>Develop, manage and maintain CRM database (currently ThankQ) and proactively identify areas for improvement in data management.
>Ensure we collect and maintain high quality data and be responsible for data hygiene.
> Drive system and process improvements that will enhance data processing, reporting and insight.
> Map out and document key processes.
> Act as a systems expert to provide specialist technical support for CRM to users
>Maximise our ability to make evidence based decisions through data gathering and analysis, to unlock the value of supporter and professional data, and drive income and engagement.
> Work with teams to identify and develop measures to monitor and model performance.
> Develop models to help forecast and predict performance.
> Assist users with reporting and develop more advanced reporting
>Work with teams to advise on targeting and selections, in line with campaign objectives.
>Deliver supporter selections for teams.
> Proactively identify opportunities that improve performance of campaigns and lifetime value.
> Identify opportunities to streamline communications to supporters and facilitate deeper engagement
> Develop and manage import and export of data to and from CRM
>Provide training and advice to all users.
If this role is of interest please get in contact ASAP